Customer Service Advisor

2 weeks ago

Ellesmere Port Town, United Kingdom Pertemps Wrexham Full time

Customer Service Advisor
Location: Cheshire, CH65 9HQ
Pay Rate: £23,160
Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis )
Hours: Full- time
Contract: Permanent

ABOUT THE ROLE
As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the highest standards of service are maintained in all areas.

Your role will involve effectively and consistently resolving our client's customer queries and providing the highest standard of customer care, always aiming for excellence. You will aim to answer all queries promptly and provide first call resolution. You will also work closely with the internal Customer Relations Team to ensure continuity of service and achieve your objectives.

SPECIFIC TASKS
Effective handling of inbound calls in a busy working environment
Management of emails within the Customer Service mailbox 
Liaise with the Customer Relation Team to provide a satisfactory response to any complaint
Provide support to the Customer Relations Team when required
Updating STARS (Servicer Tracking and Recording System)
Capture dates and times at which contact has been attempted or achieved
Organise calls to incorporate clients requested call back times
Undertake training as required
Take part in team meetings to share learning and improve processes
Perform other tasks as required by management
Deliver on your promises. 
SKILLS & EXPERIENCE REQUIREMENTS:
Confidence in handling telephone communications is essential for this position.
Previous experience in a busy, inbound call customer service role is desirable.
Experience in the property sector is an advantage.
Excellent verbal and written communication skills for effective liaison with clients and service providers.
Strong problem-solving skills to handle and resolve queries efficiently.
Ability to manage multiple tasks, prioritise workload, and meet deadlines.
Proficiency with customer service software (e.g., STARS) and general computer skills.
Ability to work collaboratively with the Customer Relations Team and other departments.
For further information, please call (phone number removed) or send CV to: (url removed)

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