Staff Bank Admin and Medical Receptionist
3 weeks ago
Job summary
Kernow Health CIC hosts the Staff Bank on behalf of GeneralPractices in Cornwall, and we are looking for people to join our flexibleworkforce and support practices. We are seeking receptionists and admin staffto join our Staff Bank and provide short term, ad-hoc cover to Practices thatneed it most.
Main duties of the job
Being part of and working within our Staff Bank provides youwith the flexibility to choose the days you want to work and how far you wantto travel. You can work over a range of different locations across Cornwall orsimply at your nearest Practices. Youre in the driving seat
If you are already working for a Practice, this is anopportunity for you to pick up additional hours either with your PCN or anotherPractice delivering in your area of expertise. You can also join as a locumworker (this means being self-employed) or a casual worker (with a zero hourscontract).
Being part of the Staff Bank, we can offer you:
Induction Mandatory training Supervision and appraisal ID and uniform Access to training/CPDWhowe are looking for: Caring, compassionate, and enthusiastic team members with an interest inpatient care, good communication skills and a positive attitude.
About us
Kernow Health, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Childrens Eating Disorder Service and Cornwall Training Hub [formally CEPN].
These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again with the intention of supporting GP practices across Cornwall.
Kernow Health CIC is also now offering member practices support to regroup and rebuild through the new Excellence in Practice (EiP) programme.
Job description
Job responsibilities
The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:
Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate. Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional. Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol. Record requests for home visits and refer to duty doctor as appropriate. Receive requests for repeat prescriptions and process in accordance with practice protocol. Register new patients or record amendments to patient records as appropriate. File medical records, hospital reports and letters as appropriate. Photocopying, scanning and faxing documents as appropriate Enter patient information onto the computer as required. Providing clerical assistance as required, including word/data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol. Open and close the building as appropriate, including alarms, lighting and building security. Arrange patient transport in line with practice protocol. Clearing consulting rooms and ensuring reception area is tidy. Book transport for patients and ambulance services as required. Manage internal/external post. Maintain stationary and other stocks in reception and consulting rooms.For more information on key duties and responsibilities please see the attached job description.
Person Specification
Qualifications
Essential
GCSE maths and English grade C/4 or above NVQ Business administration or equivalent experience
Desirable
Qualification in medical terminology
Skills and Abilities
Essential
Work under pressure Excellent communication skills verbal and written Attention to detail Ability to work as a team Ability to prioritise workload Organisational skills Ability to maintain confidentiality
Desirable
Previous experience of SystmOne, or EMIS Understanding of clinical coding
Experience
Essential
Demonstrable experience of working in an administration role in a busy environment Previous customer service experience Microsoft Office applications
Desirable
Previous experience of working in general practice Previous experience working in healthcare setting
Additional Circumstances
Essential
A criminal record check satisfactory to the organisation.-
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