Medical Receptionist

7 months ago


Truro, United Kingdom Roseland Surgeries Full time

**Title**: Medical Receptionist Responsible to: The partners - Drs Hynds and Tubman Reports to: Assistant Manager, Practice Manager Main purpose of the post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Major duties and responsibilities of the post: When appropriate, open and prepare the premises punctually, check heating and restore telephone services and computer. Handle general enquiries and procedures both in person and on the telephone. Make new and follow up appointments for doctors, practice nurses and attached staff.

Greet patients on arrival to the practice, marking their attendance on the computerised appointment system. Ensuring appropriate forms are filled in for temporary residents, emergency or immediately necessary treatment, and new registrations. Accept and pass on messages, record information accurately and appropriately. Record requests for home visits and contact duty doctor with late calls.

Oversee and supervise patient waiting area. Aid disabled patients when necessary. Before leaving, check heating, set telephone transfer, set burglar alarm and lock up premises. Process mail as per Practice procedure.

Make fair share of tea/coffee for colleagues and undertake washing up as necessary. Air and tidy waiting room and reception. Ensure the Practice's ongoing compliance with the CQC's (Care Quality Commission) essential standards of quality and safety. Take an active part in the development review process.

The postholder must be willing to have a flexible approach to the hours worked, to help cover for holidays and sickness. This may require working from 7:30am, or until 6:30pm - this is requested with consultation and as much notice given as possible.


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