Outpatient Receptionist

As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful and supportive reception service.

To meet and greet patients, carers and visitors at reception desks in line with the Trust procedures.

To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied.

To understand the complete range of administration functions, responsibilities and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

To ensure Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded onto PAS in line with policies and procedures which will guarantee funding to the Trust

To admit and discharge Day Case, Emergency and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information.

The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income

The post holder will be required to work with mínimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

To use the Hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of clinical specialties to book patients into the correct appointment slot follow-up or new (based on training and experience)

To provide the patient with the most appropriate appointment, having taken into account their individual needs and circumstances, as well as waiting times and targets

To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patient’s arrival and that the hospital notes in certain areas are passed through to correct clinic nurse

Admit and discharge patients onto the PAS following set procedures and according to Trust policy

To ensure that clinical Attendances, Outcomes and RTT codes from patients clinic attendance are accurately recorded and patients informed of future appointments if required

Provide helpful assistance and professional attitude, the post holder will receive and have to make telephone calls advising patients, clinicians, managers and just general public enquiries.

A high level of concentration is required and attention to detail

To ensure all patient documentation is uploaded accurately including demographic information, patient letters and clinical data.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

**PLEASE NOTE**: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:
Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Work health assessments

Criminal record check standards

Right to work checks

**For further information please visit**:
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try