Senior Motor Claims Engineer
7 months ago
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.
Job Details
Acting as a vehicle and engineering subject matter expert, contributing where required to support colleagues and knowledge management material
Supporting, investigating and challenging external engineering assessors, ensuring the right customer and commercial outcomes are achieved first time
Undertaking audits of engineers and external suppliers and taking appropriate actions where required
Feeding back to colleagues, customers and their representatives and supplier partners
Managing and oversight of independent engineering use across claims, delivering targeted benefits and identifying opportunities to streamline our processes
Managing work allocation and distribution
Skills we would love you to have
Technical claims experience within engineering or repair management and knowledge of motor industry (bodywork or mechanical knowledge)
Experience using computer estimating systems
Ability and confidence to develop and maintain strong working relationships and able to discuss strategy with external stakeholders
What we offer
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary – Attractive salary based on experience (pay reviews also completed each year)
Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Job posting end date:
-
Motor Claims Engineering Expert
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeUnlock Your Potential in a Dynamic Insurance EnvironmentHastings Direct is a leading digital insurance provider committed to delivering exceptional customer experiences. We're seeking an experienced Motor Claims Engineer to join our team, leveraging their expertise to drive growth and success.About the RoleThis is an exciting opportunity to contribute to our...
-
Motor Engineering Claims Audit Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeDiscover a Challenging Role at Hastings DirectWe're seeking an experienced Motor Engineering Claims Auditor to join our team. As a Motor Engineering Claims Auditor, you'll be responsible for developing a complete understanding of internal and supplier engineering processes, new commercial initiatives, and best practices.Key Responsibilities:Design and...
-
Claims Engineering Professional
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe are seeking a skilled Claims Engineer to join our team at Hastings Direct. This is a challenging and rewarding role that requires strong technical knowledge, analytical skills, and excellent communication abilities.Job OverviewThe successful candidate will be responsible for developing a comprehensive understanding of internal and supplier engineering...
-
Large & Complex Loss (Motor) Claims Handler
6 months ago
Bexhill, United Kingdom BT6 Resourcing Full time**Job Title**: Large & Complex Loss (Motor) Claims Handler **Location**: Remote **Salary**: Competitive + Benefits **About the Job** Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in...
-
Senior Fraud Claims Investigator
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeExciting Role at Hastings DirectWe're a digital insurance provider seeking a highly skilled Senior Fraud Claims Investigator to join our team. As a key member of our Fraud Investigation department, you'll be responsible for leading complex fraud claims investigations, ensuring the highest standards are met, and developing innovative strategies to combat...
-
Motor Claims Engineer
7 months ago
Bexhill, United Kingdom Hastings Direct Full timeWelcome to Hastings Direct – From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...
-
Motor Claims Advisor
6 months ago
Bexhill, United Kingdom Hastings Direct Full timeSalary: 25,200 Location: Leicester - Hybrid Working Hours: Monday to Friday, rotation shift between 8:00 and 19:00 (NO WEEKENDS!) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...
-
Claims Engineer
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeRequired Skills and QualificationsTo succeed in this role, you will need strong technical knowledge and proven experience within the motor industry, either in vehicle bodywork or mechanical knowledge. Analytical skills are essential, along with the ability to interpret management information and identify areas of risk and opportunity.Excellent...
-
Motor Industry Audit Expert
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAs a Motor Industry Audit Expert at Hastings Direct, you will play a key role in driving our growth and delivering good outcomes for every customer. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family...
-
Senior Technical Claims Specialist
4 weeks ago
Bexhill, United Kingdom Hastings Direct Full timeAbout Hastings DirectWe are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our mission is to provide excellent customer service and innovative products.Job DescriptionWe are seeking a highly skilled Senior Technical Claims Specialist to join our team. As a key member of our claims function, you will be...
-
Risk Management Specialist
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full timeHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...
-
Senior Claims Professional
19 hours ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is a dynamic and innovative company that values its employees and offers excellent career development opportunities.Job SummaryWe are seeking an experienced Senior Claims Handler to join our Claims Analytics team, where you will have the opportunity to work on high-profile projects and develop your skills in data analysis and business...
-
Engineering Claims Auditor
2 months ago
Bexhill, United Kingdom Hastings Direct Full timeEngineering Claims AuditorPlease note: This role is hybrid to either our Leicester, London or Bexhill offices. The role is majority homeworking but we'd expect you to attend one of our offices on a quarterly basis Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best...
-
Digital Claims Risk Manager
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full timeCompany OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.We've made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture. This approach has enabled us to provide insurance for over three million customers, with opportunities...
-
Senior Claims Operations Manager
19 hours ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is a leading digital insurance provider seeking a Senior Claims Operations Manager to drive growth and excellence in our Claims department. As a key member of our leadership team, you will be responsible for delivering high-quality claims services and driving business outcomes.Job Description:Lead a team of claims professionals, providing...
-
Complex Fraud Negotiator
6 months ago
Bexhill, United Kingdom Hastings Direct Full timeWelcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...
-
Technical Motor Audit Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob DescriptionThis role involves developing a complete understanding of all internal and supplier engineering processes, new commercial initiatives, best practices, and the impact of inefficient processes on customer journeys. You will retain an up-to-date technical knowledge of motor repair regulations and policies, design and develop relevant audit...
-
Senior Insurance Claims Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeOverviewHastings Direct is seeking an experienced Senior Insurance Claims Specialist to join our dynamic Claims Recoveries team. This role will provide essential support for our Recovery department, focusing on data analysis and negotiation.About the RoleWe are looking for a highly motivated individual with strong communication skills to manage a diverse...
-
Claims Team Leader
6 months ago
Bexhill, United Kingdom Hastings Direct Full timeAre you an experienced Claims Team Leader with a passion for developing and supporting colleagues? It’s a really exciting time to join us as we continue our Claims journey! You’ll be expected to drive change within your team and make use of a unique coaching style to lead and inspire a group of 10 to 12 colleagues to be their best. The quality of every...
-
Senior Claims Recovery Specialist
1 day ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500Job Overview">We are seeking a skilled and detail-oriented individual to join our dynamic Claims Recoveries team as a Senior Claims Recovery Specialist.About the Role">The successful candidate will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to stakeholders.A background...