Senior Technical Claims Specialist

7 days ago


Bexhill, United Kingdom Hastings Direct Full time
About Hastings Direct

We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our mission is to provide excellent customer service and innovative products.

Job Description

We are seeking a highly skilled Senior Technical Claims Specialist to join our team. As a key member of our claims function, you will be responsible for reviewing and settling complex engineering claims. Your expertise and attention to detail will ensure that our customers receive fair and efficient settlements.

Key Responsibilities
  • Review and settle complex engineering claims, ensuring all necessary documentation is obtained and verified.
  • Collaborate with internal stakeholders, including underwriters, brokers, and solicitors, to resolve claims efficiently.
  • Analyse data and trends to identify areas for improvement in the claims process.
  • Develop and maintain strong relationships with customers, providing clear explanations and updates on claim progress.
Requirements
  • Relevant industry experience in claims handling or a related field.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven ability to work in a fast-paced environment, prioritising tasks and managing multiple deadlines.
What We Offer
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A hybrid working model, with regular office attendance and flexible homeworking arrangements.
  • A comprehensive benefits package, including pension scheme, life assurance, and annual leave entitlement.
Benefits

We offer a range of benefits to support your physical and mental well-being, including access to fitness classes, employee assistance programme, and private medical insurance.

Location

This role can be based in one of our offices in Leicester, London, or Bexhill, with regular travel to other locations as required.



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