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Customer Support Administrator

1 month ago

Ellesmere Port, United Kingdom Inchcape Full time

Customer Support Administrator – Mercedes Benz Cheshire Oaks

Competitive Salary + Employee Benefits

Full-Time Monday to Friday

Provide first class support to our business

The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. 

What we can offer you

33 days’ annual leave, including bank holidays (pro rata) The opportunity to buy additional holiday Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family Ongoing recognition from your peers and leadership team A community volunteering day

What you’ll do day to day

Processing of new vehicle orders, invoices and administration using various Mercedes Benz systems Taxation of new vehicles in line with the DVLA and Mercedes Benz process including VRS audits, including change of keeper notices for DVLA Facilitating payments as required including vehicle settlements, third party payments, customer refunds and goodwill payments Work with the Sales Manager and Customer Experience Manger to maintain and manage accurate records for transactions and processes including compliance to group FCA regulations and audit requirements Work with the team to submit and process finance proposals and feedback information of proposed outcomes within FCA compliance and regulations, including One Finance administration Managing and updating customer data in various systems as requested and in line with GDPR preferences Manage and complete vehicle stock takes in line with Inchcape group policies F&P product registration, ensuring that all products are registered within the correct time frame Assist with Daily operating control management and reconciliation Ensure trade vehicle packs are complete at point of collection

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

Ability to act independently and with initiative Incredible customer service skills Self motivation and highly organised Excellent communication skills, verbal and written Previous experience in an admin role and understanding of sales administration processes would be beneficial Eye for detail and ability to work with multiple systems

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us − you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.

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