Human Resources/customer Services Administrative

4 months ago

Ellesmere Port, United Kingdom Crane Medical Care Full time

**CRANE MEDICAL CARE**
**JOB TITLE**:Human Resources/Customer Services

Administrative Assistant

**REFERENCE**:CMC 010

**HOURS**:20 hours per week (preference minimum of 3 set days, additional hours are possible)

**POSITION TYPE**: Permanent

**SALARY (PER HOUR)**:£11.00 to £14.00 per hour

**LOCATION**:Little Sutton, Cheshire (flexible and remote working arrangements)

**RESPONSIBLE TO**:Director - Crane Medical Care (CMC)

Do you share in **Crane** Medical Care’s company values?
- **C**ollaboration
- **R**espect
- **A**ccountability
- **N**ew ways of working
- **E**ducation?.Then please continue reading

Our company values are important to all of us here at CMC, they are the golden thread, the drum beat to every choice, every decision, every communication and interaction we have with our internal and external customers. Our values are what connect all of us here at CMC - it is vital that we all demonstrate and live by our five guiding principles.

**WHO WE ARE LOOKING FOR**:
Are you a positive, approachable individual, with a desire to work within a dynamic and growing team and company?

Are you a calm, proactive and resilient individual who enjoys building and maintaining excellent professional relationships with colleagues, clients and partner organisations?

Do you have excellent communication, organisation and IT skills and the ability to use your own initiative as well as working well as part of a team?

If your answer to the above is yes then our role at CMC would be perfect for you

**OVERVIEW - JOB PURPOSE**:
We are seeking a highly motivated, innovative and detail-oriented individual to join our team as a Human Resources/Customer Services Administrative Assistant.

Your role is to provide essential support to our Management Team and assist with various administrative tasks.

As a key member of our organisation, you will contribute to the smooth and compliant operation of our HR processes and play a vital role in fostering a positive work environment for our team.

You will also work in the reception area of our new state of the art clinic environment where your primary responsibility is to provide excellent customer service and ensure the smooth functioning of the front of house area. You will be the first point of contact for visitors and clients, and your role is crucial in creating a positive and welcoming atmosphere.

**KEY RESPONSIBILITIES**:
1. HR Support: o Assist with recruitment process, including advertising job vacancies, screening CV’s, schedule and undertake interviews. o Coordinate new employee joining activities, including preparing offer letters, conducting inductions and setting up employee profiles. o Maintain and update employee records accordingly, ensuring accuracy, confidentiality and compliance with GDPR. o Support the performance management process by organising one to one and appraisal documentation and tracking employee performance and progress. o Answer employee enquiries and provide guidance on policies and procedures. o Support HR projects and initiatives as assigned, such as employee engagement surveys or training programmes.

2. Administrative Support: o Provide general administrative assistance to the Management Team, including managing calendars, scheduling meetings, and maintaining files. o Prepare documents and correspondence, such as employment contracts, letters of recommendation and disciplinary letters. o Assist in the coordination of employee events, training and registration. o Coordinate medical event operations and support the Management Team in the successful delivery of contracts Crane Medical undertake.
3. Customer Services Support: o Meeting, greeting and welcoming visitors. o Directing client’s on the relevant process on arrival, including providing necessary information, and notifying clinicians of client’s arrival. o Answering telephone calls, including screening, directing and taking messages and providing information to callers about the services we offer. o Maintaining the front desk area ensuring it is clean, organised, and presentable. This includes ensuring that the reception area is well-stocked with necessary supplies such as brochures, forms, and stationery. o Demonstrating professionalism as the face of the company to maintain a professional and friendly demeanour at all times. o Using your effective interpersonal and communication skills to handle difficult situations with tact and diplomacy. o Managing enquiries, from clients and employees about various topics, including company information, services, and directions. o Managing the scheduling and coordinating of appointments, ensuring that electronic calendars are up to date which may involve coordinating with clinicians and clients to find mutually convenient times and rescheduling when necessary, and sending out reminders. o In case of emergencies or unforeseen situations, you will be responsible for following established procedures to ensure the safety of employees an

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