Customer Support Administrator

6 months ago

Ellesmere Port, United Kingdom Canal & River Trust Full time

Job Purpose

Job Title: Customer Support Administrator - Temporary Part Time Opportunity June 2024 - May 2025

Working Hours: 32.5 Hours Per week, Monday - Friday

Advertised Salary: £21,005 PTE

Location: Remote working from home, one day per week working at Ellesmere Port hub. 

One of the UK’s biggest charities, the Canal & River Trust looks after, and brings to life, 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions every day.

We are looking for a Customer Support Administrator to deliver excellence in customer service and support for customers, dealing with face to face enquiries, on the phone and in written communications and providing general administration and financial support to the waterway in the regional North West  team.

Location and coverage

The role will be based working from home, with the allocation of a nearby Hub for collaborative working at our site in Ellesmere Port. 

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Knowledge, Skills/Qualifications & Experience

Key Accountabilities:

Produce accurate and timely communication for our customers for example, through telephone calls, notice boards, post, email, social media and our website. Coordinate the organisation of events and functions within the waterway, for both internal and external customers. Provide administration services for the waterway including managing the post, booking meetings, organisation of occupational health visits, training, building management and equipment servicing. Produce accurate and clearly presented reports that support the needs of the business. Maintain accurate and well organised systems of records that are easily retrievable. Use SAP to provide financial and administration services to the waterway, to ensure effective ordering of materials and supplies, to work with notifications and other financial processes. Provide support to ensure the effective running of welcome stations around the waterway. Display the Trust values and behaviours at all times. Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

About You:

NVQ Level 2 Business Administration. GSCE in Maths and English. Some knowledge of working safely. Some budget management experience. Some experience in SAP. Proven experience in a customer service area. Proven experience of administration. Some experience of working as or with volunteer(s). Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals. Ability to deal with difficult and potentially confrontational situations. Confident in the use of the MS Office word processing and spreadsheet software. Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries Ability to work well under pressure. Good personal presentation, especially when working with customers face to face.

To : click on the " for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact

What We Offer

In addition to your salary, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%. 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years. Annual £200 personal learning & growth award to spend on any learning related activity. Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters. Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme. 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc. Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

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