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Medical Receptionist

3 months ago

Saint Helens, United Kingdom Phoenix Medical Centre Full time

Job summary

We are looking to recruit a medical receptionist/administrator for 25 hours per week, to join our friendly and supportive team.

Previous experience working as a GP medical receptionist is desirable but not essential.

The role of the medical receptionist/administrator is very demanding therefore the ideal candidate will need to possess excellent communication and organisation skills. Being able to work as part of a team and own initiative is essential.

Experience working within a fast paced office environment would be advantageous.

Main duties of the job

Main duties of the job

The main duties of the post are:-

Book in, amend and cancel patient appointments. Respond or redirect patient and requests. dealing with patients queries face to face, telephone and digital Create new patients on the clinical system. invite patients in for annual reviews and investigations. Produce repeat prescriptions according to practice policy Action with the practice mailbox, Workflow - ensuring letter are scanned into patient records Ensure correspondence, reports, results are coded and filed in the patient record. Signposting patients to appropriate services. Filtering online consultations to direct to the appropriate person. All other reception duties.

About us

We are small friendly practice with 3500 patients. Our team consists of one GP partner, 6 clinical staff and 6 admin staff. we have additional ARRS staff including Clinical Pharmacist, Pharmacy Technician, FCP, Care Co-ordinator, Social Prescribers and a Mental health practitioner.

the practice has a special interest in minor surgery and joint injections

We are part of the Central Primary Care Network and have good relationships with other practices. Job description

Job responsibilities

Responsible to - Practice Manager

Job Overview

To provide a high quality, professional reception andadministrative service to patients, doctors, staff, colleagues, health service professionalsand others.

You will be expected to act as first point of contact forpatients contacting the Practice, and to portray the Practice in the highestpossible professional basis. To ensure that enquiries from patients areefficiently and courteously handled to the mutual satisfaction of the partnersand patients.

It is imperative to convey a courteous and caring impression atall times to the Practices patients.

To maintain skillsand undertake such training and development as may from time-to-time be required to maintainpersonal competency.

It is your responsibility to ensure all mandatory training iskept update.

Responsibilities and Duties

Opening and preparing the practice punctually in the morning and locking up the evening,

Greet Patients and visitors in person.

Assist Patients on the phone, electronically and in person, ensuring patients are at ease and giving any explanations within your competency.

Care Navigation - Signposting Patients to the correct service to ensure that they receive the right care first time as per reception triage protocol.

Book in, amend and cancel patients appointments in line with practice protocols to ensure optimum efficiency of the appointments system.

Patient recall inviting patients in for annual reviews as per diary.

Circulating messages appropriately using electronic systems.

Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained.

Ensure patients records are accurate and Up-to-date.

Open and distribute Phoenix Medical Centre post both on paper and electronically, email and dashboard.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Workflow (scanning) ensuring letters are scanned onto patients records and sent to clinician/pharmacy appropriately.

Summarising new patient records.

Ensure correspondence are coded into patient electronic record, results, diagnosis and procedures. As per practice policy

Assisting Patients with registrations and informing patients of process, Create new patient record onto the system. Book new records in when we have received them.

Sending patient records to PCSE, when they have de-registered with the practice.

Summarising new patient records.

Ensure correspondence are coded into patient electronic record, results, diagnosis, and procedures. As per practice policy

Check own emails daily.

Flexibility to cross cover sickness and holidays.

Ensure consulting rooms are stocked with the necessary equipment, information, and forms to enable clinics to proceed without interruption.

Report all significant events, including near misses for inclusion in the Practice Risk Register

Practice the highest standards of confidentiality when dealing with all aspects of patient information.

Participate in activities required to assess compliance with CQC Fundamental Standards

Participate in the maintenance of the complaints system at Phoenix Medical Centre and in resolving complaints to improve service.

Use all equipment in accordance with published instructions and guidelines.

Report any faults or safety worries with equipment and premises.

Maintain the Health and Safety of all staff, Patients and visitors.

Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency.

Participate in all activities required by CQC registration.

Participate in regular reviews of personal development plans.

Undergo further training as required by Phoenix Medical Centre

The post holder will, if required to do so, obtain, process and/or use information in

line with the GDPR requirements

To maintain information notice board in line with national/local health promotion campaigns

To attend relevant meetings as required

To immediately report any safeguarding or compliance concerns

Person Specification

Experience

Essential

*Experience working with the public *Experience working as part of a team. *Experience working as a receptionist or administrator role

Desirable

Experience working as a medical receptionist/administrator within a GP practice.

Qualifications

Essential

GCSE in English and Maths

Desirable

NVQ Level 2 in business administration or NVQ Level 2 customer services