Medical Receptionist

7 months ago

St Helens, United Kingdom Phoenix Medical Centre Full time

Responsible to - Practice Manager Job Overview To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. You will be expected to act as first point of contact for patients contacting the Practice, and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. It is imperative to convey a courteous and caring impression at all times to the Practices patients.

To maintain skills and undertake such training and development as may from time-to-time be required to maintain personal competency. It is your responsibility to ensure all mandatory training is kept update. Responsibilities and Duties Opening and preparing the practice punctually in the morning and locking up the evening, Greet Patients and visitors in person. Assist Patients on the phone, electronically and in person, ensuring patients are at ease and giving any explanations within your competency.

Care Navigation - Signposting Patients to the correct service to ensure that they receive the right care first time as per reception triage protocol. Book in, amend and cancel patients appointments in line with practice protocols to ensure optimum efficiency of the appointments system. Patient recall inviting patients in for annual reviews as per diary. Circulating messages appropriately using electronic systems.

Workflow (scanning) ensuring letters are scanned onto patients records and sent to clinician/pharmacy appropriately. Summarising new patient records. Ensure correspondence are coded into patient electronic record, results, diagnosis and procedures. As per practice policy Assisting Patients with registrations and informing patients of process, Create new patient record onto the system.

Book new records in when we have received them. Sending patient records to PCSE, when they have de-registered with the practice. Summarising new patient records. Ensure correspondence are coded into patient electronic record, results, diagnosis, and procedures.

Participate in activities required to assess compliance with CQC Fundamental Standards Participate in the maintenance of the complaints system at Phoenix Medical Centre and in resolving complaints to improve service. Use all equipment in accordance with published instructions and guidelines. Report any faults or safety worries with equipment and premises. Maintain the Health and Safety of all staff, Patients and visitors.

Maintain skills and undertake such training and development as may from time-to
- time be required to maintain personal competency. Participate in all activities required by CQC registration. Participate in regular reviews of personal development plans. Undergo further training as required by Phoenix Medical Centre The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements To maintain information notice board in line with national/local health promotion campaigns To attend relevant meetings as required To immediately report any safeguarding or compliance concerns

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