Trainee Receptionist

**Reports to Facilities Manager**

Aztec's Guernsey office is seeking a proactive and organised Trainee Receptionist. This a fantastic entry-level opportunity for someone looking to begin, or continue, a career in an administrative role.

The purpose of this position is to ensure the smooth running of the reception function and to provide support in the workplace team for our busy office. As the first point of contact, it is imperative to demonstrate a positive attitude and professional behaviour by greeting clients and business contacts both in person and on the phone in a consistent manner, conveying a friendly attitude and reacting in a helpful and professional way to various requests.

**Key responsibilities**:

- Support our lead receptionist to ensure the reception function runs smoothly and efficiently as part of the team
- Requirement to train as a fire warden & first aider
- Answer and forward all incoming calls in a polite and professional manner, taking detailed messages and directing the caller to the correct team/individual, in line with agreed procedures
- Greet clients and visitors to the office, announcing calls and providing direction
- Ensure the Board and Meeting rooms are always clean, organised, and ready for use
- Support with providing internal and external clients and visitors with refreshments
- Organise outside catering, as requested
- Assist with the management of the Boardroom and Meeting room diaries via Outlook
- Support with the collection and monitoring of courier packages; ensure courier log is maintained
- Assist with incoming and outgoing mail throughout the day
- Provide support to the workplace team on facilities and building related tasks
- Other ad-hoc tasks that may be required to support the team or the business

**Skills, knowledge, expertise**:

- Excellent customer service skills
- Can do attitude, with the ability to work autonomously and independently whilst also as part of the wider team
- Computer literacy skills are essential
- Attention to detail and accuracy
- Excellent organisational ability
- Very good interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
- You are required to have full working rights in Guernsey. Unfortunately, we are not able to offer work permits for this position

**Who are we?**

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn't is our identity - we're proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that's why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

- Competitive salary
- Discretionary bonus scheme
- Flexible, hybrid working
- Generous holiday allowance
- Pension scheme
- Private medical insurance, including eye care
- Permanent health insurance
- Life assurance (death in service and critical illness benefit)
- Worldwide travel insurance
- Ability to work abroad for up to 3 weeks per annum
- Regular social events
- Health and wellbeing programmes
- On-site parking
- Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.