Apprentice Receptionist/administrative Assistant

3 weeks ago


St Helens, United Kingdom St Helen Chamber Full time

Bethany Medical Centre is a GP and partner practice with a population list of 4,200 patients, they are a busy medical centre looking for an Apprentice Receptionist/Administrative Assistant to joing their team.

30 hours per week (between the hours of 7.45am to 6.45pm)

£158.40 - £180.00

**Main duties & Responsibilities**:

- Opening/locking up of the practice premises & maintaining security
- Receiving patients, consulting with the practice team, and booking appointments
- Signposting patients to most appropriate service
- Handle general enquiries via telephone and face-to-face and update patients notes accordingly
- Arrange home visits and take and relay accurate messages
- Telephone for results and information from external agencies
- Process repeat and acute prescriptions checking names and addresses
- Preparation of appropriate recall letters
- Take appropriate action if a visit is urgent or a patient becomes ill in the surgery
- Repair and maintenance of paper medical records
- Deal with incoming/outgoing post, clinical waste and patient samples
- Process new patient forms and online access forms
- Keep reception area, notice boards, waiting room and leaflet dispensers tidy
- Provision of refreshments for staff and visitors as required

**Desired skills**:

- Applicants must have good customer care and customer service skills
- A good level of computer skills is required
- A polite telephone manner and understand the importance of confidentiality
- You must have the ability to work well as part of a small team and must be flexible to fulfil the shift requirements

**Desired Personal Qualities**:

- Demonstrates enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high-quality health care
- Professional, courteous, and confident and able to work well under pressure
- Friendly, positive, and mature attitude is required

**Desired Qualifications**:

- GCSE Level 4 or Grade C & Above in Maths and English or equivalent

**Future prospects**:Long term opportunities and further development in the role are available

Tagged as: Apprenticeship



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