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On Call Care Support Co-ordinator

2 months ago

Bristol, United Kingdom Trinity Homecare Full time

On Call Care Support Co-ordinator – Home Based (Bristol) - £Competitive hourly rate.

2 evenings a week (ideally Tuesday and Wednesday). Every second weekend (weekend hours are Friday 5pm until 8am Monday)

  • Do you want to make a real difference, provide essential support to Service Users, their families, and our dedicated team of Homecare Support Workers.
  • Are you a motivated self-starter with a passion for healthcare?
  • Do you want to make a meaningful impact with a recognised and outstanding-rated care provider?

If so, we want to hear from you

The primary objective of this role is to provide a reliable, flexible, efficient, and professional service to our Service Users, their relatives/advocates, our team of Homecare Support Workers, and healthcare professionals.

Benefits. What can we offer you? Our roles come with a fantastic set of benefits which really make a difference for you.

New Starter Bonus and Refer a Friend Bonus: Earn up to £600 as a new starter, and another £350 for every successful referral.

Discounts and perks – We give 28 days annual leave (pro-rata), Enhanced bank holiday pay.

DBS’s We cover the cost. There are so many incentives whilst working on our behalf

Career Growth – Come and develop your knowledge, skills and behaviours through one-to-ones, personal development plans and access to learning resources and activities.

Supportive Environment: Rated 'Outstanding' by CQC

What will the role involve as a On Call Care Support Co-ordinator?

  • Service User Condition Reporting: Report any changes in the Service User’s condition or circumstances.
  • Communication: Liaise regularly with the Registered Manager, Care Managers, Service Users, their advocates/families, and Homecare Support Workers.
  • Rota Management: Inform the Rota Manager/Rota Administrator of any situation affecting the rota, reallocate work runs during carer sickness, and cover essential calls when necessary.
  • Emergency Response: Respond to emergency situations calmly and professionally, ensuring Head Office is notified promptly.
  • Documentation and Confidentiality: Maintain accurate documentation, update Client Service Orders, ensure Homecare Support Workers complete required records, and uphold confidentiality for all parties.

Who are we looking for? We're seeking individuals who will have a variety of the below;

  • Care background is essential
  • Good planning skills
  • Ability to cope under pressure
  • Ability to show empathy and warmth
  • Able to cope with change
  • Writing and documenting skills

Would you like more information? Email our team at kayleigh.venckus@trinityhomecaregroup.co.uk

As much as agencies provide an excellent service, and are invaluable to the industry. For this role, we won’t need assistance.



Trinity Homecare Group specialises in delivering care in people's own homes, offering introductory care, visiting care, and live-in care services. As the largest private pay homecare provider in the south of England, we pride ourselves on having the best people, maintaining the highest standards, and continuously innovating in the sector.