Key Account Co-ordinator

7 months ago


Bristol, United Kingdom HAG Ltd Full time

We are seeking a Key Account Co-ordinator to be a dedicated point of contact for two corporate key accounts. Providing support and management for the maintenance, reactive repairs and new installations of security, fire and environmental doors across the UK.

**Key Account Co-ordinator responsibilities**:

- Asset management
- Manage customer expectations and achieve KPI targets
- Prepare quotations for reactive works along with Risk and method statements
- Arrange emergency call-outs
- Booking in jobs with sub-contractors
- Manage and renewal of maintenance contracts
- General account administration,
- Sales order processing & Purchase order processing
- Providing reporting account information for clients
- Updating of Customer portals

**Key Account Co-ordinator Skills Experience**:

- Strong interpersonal, organisational, analytical and problem solving skills
- Effective and dedicated customer service or facility management background is necessary
- Computer literate with experience of Microsoft Office packages
- Ability to manage own workload
- Evidence of successfully working to KPI’s
- Commercial awareness

**Key Account Co-ordinator Benefits Include**:

- Contributory pension scheme
- Wellbeing programme
- 22 days annual leave rising to 25 after 6 years’ service
- Option to purchase additional holidays

**Salary**: £22,000.00-£27,000.00 per year

About Us:
As a second generation family partnership, we continue to value the foundations that were laid down in 1983, namely reliability, integrity and quality of workmanship.

We are a respected manufacturer, supplier and installer of roller shutters, sliding security grilles, industrial doors, fire shutters and curtains, automatic doors, gates and barriers. We take pride in all stages of our work from the design of a door system to the fitting and commissioning, always ensuring that our high standards are maintained throughout.

Our consistent workmanship and reliability has made us the preferred supplier for many of the UK’s emergency services including the Fire Service, NHS, Police & Coastguard.

Our aftercare department provides a 24-hour nationwide repair service and annual maintenance contract providing extended warranties, helping to prolong the working life of each door system and reduce repair costs.

**Salary**: £22,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Wellness programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bristol, BS5 7UY: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Account management: 1 year (required)
- Industrial Door Industry: 1 year (preferred)

Work Location: In person

Reference ID: Key Account Co-ordinator



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