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Assistant Room Service Manager
3 months ago
Belmond is looking for an Assistant Room Service Manager to join their team at The Cadogan, A Belmond Hotel. As an Assistant Room Service Manager, you will be responsible for ensuring the delivery of exceptional room service experiences to guests staying at one of the world's most extraordinary hotels.
Belmond is a renowned collection of hotels, trains, river cruises, and safari lodges, offering unique travel adventures in stunning destinations across the globe. In this role, you will report to the Room Service Manager and provide support in overseeing the daily operations of the room service department.
You will supervise and train the room service team, ensuring that all orders are delivered promptly and to the guests' satisfaction. Additionally, you will coordinate with the culinary team to ensure menu accuracy, quality, and presentation.
If you have a passion for hospitality and thrive in a fast-paced setting, we would love to hear from you
Requirements
- Minimum of 2 years of experience in a supervisory role in room service or a related field
- Strong leadership skills and the ability to motivate and mentor staff
- Excellent communication and customer service skills
- Experience with maintaining inventory and equipment
- Ability to work in a fast-paced, high-pressure environment
- Strong problem-solving skills and the ability to handle guest complaints with empathy and professionalism
- Must be able to work a flexible schedule, including evenings, weekends, and holidays
- Must have the right to live and work in the UK
Benefits
- Incomparable Company benefits: free room nights in any Belmond hotel in the world, free foot care, free trips on the Day Trains
- 28 days holiday with increase after 2 years of service
- Beekeeping and Gardening teams
- 50% Food and Beverage discount in any outlet at any Belmond hotel
- Enhanced Pension scheme
- Interest free season ticket loan
- Summer and Christmas Staff events.
- Christmas gifts
- Meals on duty
- Life Assurance
- Uniform care
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