Facilities Account Manager
1 month ago
At OCS Group, we are recruiting for a Account Manager who will provide a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.
Ultimately, you will lead and manage a team to deliver exception Cleaning, Facilities, Security & Hard Services to our clients.
You will be working Monday to Friday, 09:00 to 17:00, on a permanent full-time basis; 40 hours per week.
Main Duties and Responsibilities :
Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division. Have full P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved. Develop plans for the profitable growth of your area, defining key goals and time lines for the development of the area. Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution Liaise with other Managers to ensure high levels of staff motivation and productivity, increasing staff retention. Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the Area. To ensure all overdue invoices and bad debt are dealt with and cleared within 90 days. Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas. Ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities. Acknowledge and accept a personal responsibility for safety. Collation and ownership of the area Health & Safety plan for security. Facilitate quarterly H&S meeting which are auditable and displayed as per legislation. You will be required to work closely with the Group Health and Safety team who are available to provide safety advice and support. Furthermore you will be required to ensure that safety initiatives are implemented within your areas of control.Experience:
Senior management experience in a Facilities service role managing varied national and local contracts Proven track record of delivering on target P&L, retention and growth performance. Previous experience in cleaning, Security & Hard Services Evidence of “hands-on” operational experience and a track record of successful client relationship management. Highly organised with the ability to prioritise workload and delegate effectively to direct reports Prior experience working in a corporate retail head office is desirable-
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