Senior Ecommerce Executive

3 weeks ago

Hatfield, United Kingdom Ocado Retail Ltd Full time
Vacancy NameSenior Ecommerce Executive (Transformation)Vacancy NoVN568Job TypePermanentLocationHatfieldJob Details

We’re Ocado Retail. We’re the people powering Ocado.com , the world’s largest online grocer, and Zoom by Ocado , our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring our best selves, and Challenge what's possible .

We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.

Location: Hatfield, Hertfordshire

Application Closing Date: Wednesday 5th June

Role Summary
At Ocado Retail, the Senior eCommerce Executive, working in conjunction with the Senior Transformation Manager, has responsibility for the development and execution of Customer transformation workstreams, including within company-wide programs, which have the objective of achieving business goals such as personalisation or value perception.

The role requires self-management across projects managing multiple concurrent workstreams, preparing commercial recommendations and analysing performance.

Key Responsibilities:

Supporting the Senior Transformation Manager in developing the transformation strategy for Ocado’s customer experience (such as loyalty). Representing the Customer team as a core consult and subject matter expert for cross-functional strategic transformation projects. Implementing workstreams within wider transformation projects, including working collaboratively with teams across Retail and Group, management of project plans, stakeholder management, and risk mitigation. Building a roadmap of new commercial opportunities (such as implementing the usage of new technology or developing our loyalty strategy) from scoping to implementation, including independent development of realistic commercial evaluations within owned areas. Scoping, manipulating, and interpreting detailed analysis, reporting, and research to effectively track KPI performance, optimise onsite customer journeys, support identification of new opportunities and presentation of commercial proposals. Reviewing and testing features and functionality delivery, ensuring they meet the requested scope and their performance demonstrates that it aligns to both customer and commercial needs. Developing best practices, processes, and guidelines to support the transition of features and functionality to BAU teams. Producing business cases for and supporting prioritisation of testing new features and technology to develop a leading customer experience, working closely with Digital Development and Ocado Technology. Line management of a junior team member including their project performance, as appropriate.


Desired Skills & Experience

Experience in e-commerce, retail, FMCG, or other growth businesses (minimum 2-3 years), ideally in a customer-centric and/or strategic function. Strong and regular user of Excel, Word, and PowerPoint and applications for business modeling. Passion for food or e-commerce is advantageous


Competencies

Planning & Organisation – Able to multitask, prioritise, create clear and realistic plans with strong attention to detail, and adapt in line with needs of the business and prioritising accordingly. Communication – Able to clearly communicate at all levels (both verbally and in writing) across the organisation and to our partners, recognising individual styles and adapting accordingly. Ensuring stakeholders are well informed. Problem-solving - Able to identify and support in resolving complex issues that may arise, using data, insights and experience to determine the best solution. Considers the impact of decisions and recognises the need balances trade-offs between customer delight and commercial goals Data & Commercially driven - Bases decisions on solid rationale supported by data and insights. Results oriented - Proactive and focused on delivery of successful outcomes for the team and ORL. Bases decisions on solid rationale supported by data and insights, takes ownership of issues and decisions. Team working - Able to work cooperatively with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities Customer focused – Displays inquisitiveness about customer motivations and human behaviour. Understands our customers, their behaviours and strives to deliver customer delight. Demonstrate Ocado Retail’s values

What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to suit your lifestyle best.

Core Rewards

Annual bonus scheme - maximum opportunity dependent on the role 26 Days Annual Leave plus bank holidays Up to 7% matched pension contributions (e.g. 7% from you, 7% from us) 50% income protection 4x salary life insurance 15% Ocado.com discount 20% Marks and Spencer discount Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

Health & Wellbeing

Private Medical Insurance Critical Illness DigiCare+ Healthcare Cashplan Health Assessment Dental Insurance Eyecare Vouchers Digital GP Mental Health

Flexible Benefits

Tax-efficient electric vehicle leasing scheme Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

Free onsite parking and free shuttle service from Hatfield station Regular socials, including Town Halls and Mixers & our ORL Summer Party ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor. As part of our inclusive nature, help make change within the business and join any of our Networks


Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

Recruitment Privacy Notice

Ocado Retail Limited will process and store your personal information in accordance with our.

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