Senior Ecommerce Executive

6 months ago

Hatfield, United Kingdom Ocado Retail Full time

**Vacancy No**
- VN442

**Job Type**
- Permanent

**Location**
- Hatfield

**Job Details**

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

**We are looking for a Senior Ecommerce Executive to join our Supplier Funded Content Ecommerce team.**

**Key Accountabilities**:
**_External Account Management_**
- Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required. Onboarding new suppliers, Trading Managers and Assistants, and Merchandising team members
- Be aware of any related media in the supplier’s media plan, eg. shop-in-shops

**_Internal Account Management_**
- Communicate daily status to the Supplier Content Design Team Lead, and relevant business partners where required
- Identify and manage stream issues where required, escalating to Lead when necessary
- Liaise with Trading Managers and Assistants to ensure promos are correct, and checked on time
- Liaise with the Merchandising team to deliver completed assets on time

**_Workload Management_**
- Set up and manage processes for each promo period
- Anticipate workload / resource requirements and plan accordingly. Produce reports to track efficiency. Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time
- Continuously improve the process

**_Quality Control_**

**_Design_**
- Create internal banners, understand brand guidelines and optimise media within set guidelines

**_People Management_**
- Manages a small team of Merchandising Executives, typically 1-2 individuals
- Train and develop execs to ensure there are no single points of failure, and each sub stream has cover at all times

**_Stream Management_**
- Manage the delivery of the day to day output of their dedicated stream
- Ensure processes are efficient and consistent across all functions of the stream
- Using Insights data, report on effectiveness of all streams post promo
- Be an agent for change in your stream, developing, self-evaluating, enhancing process, whilst also acting as the promoter of your stream. Act as an example to the Executive level, encouraging and supporting them with this development

**_Strategy_**
- Thinks within the wider business, and how the areas you manage can support and feed into business needs and functional strategy

**_Collaboration_**
- Actively look for opportunities to collaborate across all Customer workstreams

**Key Responsibilities**:

- Update guidelines and supporting content for internal and external parties where required
- Correct or feedback to suppliers as required
- Upload all banners into Scribe
- Code HTML banners where required
- Liaise with Trading Managers and Assistants to ensure promos are correct, and checked on time
- Liaise with the Merchandising team to deliver completed assets on time
- Proactively communicate workload status to business partners
- Develop and maintain positive relationships with all stakeholders
- Set up the SFC sheet
- Create NST's
- Brief suppliers
- Download media
- Process late media
- Optimise banners
- Check banners
- Check missing media / promotions
- Map categories
- Add content (search / category)
- Onboard suppliers
- Supervise & support the delivery of the Competition process
- QC & compliance: review and resolve

**_Skills, Experience and Qualifications:_**
- Excellent Project Management or Account Management experience
- Excellent attention to detail
- Commercial awareness
- Ability to multitask and prioritise workloads in fast-paced environments
- Excellent verbal and written communication skills
- Adobe CC - Photoshop
- MS Excel
- CMS expertise
- HTML
- Tableau

**What We Offer You**

We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

**Core Rewards**
- Annual bonus scheme - maximum opportunity dependent on the role
- 26 Days Annual Leave plus bank holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
- Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

**Health & Wellbeing**
- Private Medical Insurance
- Critic

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