Ecommerce Optimisation Executive

3 weeks ago

Hatfield, United Kingdom Ocado Group Full time

**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.**

***About the role**

We have a really exciting permanent opportunity within Ocado Solutions as an **Ecommerce Optimisation Executive** This role will be on a hybrid basis with 2 days a week in our amazing Hatfield offices and 3 days working remotely

The Partner Success department works closely with our international retail partners to help them operate the Ocado Smart Platform in the most effective way. The team is organised around 3 verticals: Growth, Fulfillment/ Supply Chain, and Last Mile, alongside a team of partner success managers who manage ongoing relationships with partners.

We also help partners maximise the ecommerce functionality within OSP to help unlock more growth. Within this team, there will be leads across the following areas: acquisition, retention, monetisation/ retail media, and ecommerce trading and optimisation, supported by a dedicated Insights team

***What else will you be doing?**
- Understand the ecommerce technology roadmap, and keep both partners and wider partner success teams informed of important developments.
- Working with internal teams to help identify key OSP ecomm features and support with partner training and adoption.
- Measure utilization of all ecommerce functionality across partners, and regularly update this to reflect additions of new features
- Keep internal stakeholders ( solution managers primarily) up to date on feature utilisation, and hold them account to drive onboarding of key features with their partners
- Maintaining team reports and dashboards, presenting and sharing insight internally.
- Support with deep dive analysis on partner performance
- Drive quarterly audit process, collaborating with broader team to collate and present growth plans for each partner and keeping internal stakeholders engaged in process

***About you**
- Previous experience and demonstrable breadth and depth of knowledge of the Ocado solutions ecommerce environment highly preferred (or similar external)
- Exposure to and understanding of key ecommerce metrics and how to influence them
- Fast learner, comfortable upskilling on new systems
- Able to translate and transfer knowledge effectively
- Highly analytical, comfortable using data to influence decisions
- Excellent interpersonal and stakeholder management skills at all levels, including strong written and verbal communication skills
- Ability to prioritise workload against business/project requirements and key customers/Partners
- Customer oriented, able to build strong relationships with our partners, and understand their business context
- Self-motivated, able to deliver under deadlines and multi-task under pressure
- BA/BSc degree in a technical field or equivalent practical experience is preferred

***Benefits**

***What we offer you**

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- 30 days 'working from anywhere in the world' policy
- Wellbeing support through dedicated apps and an Employee Assistance Programme
- 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
- Pension scheme (including employer contribution matching up to 7%)
- Generous Private Medical Insurance (within the first month of joining)
- Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
- Train Ticket loan (interest-free)
- Cycle to Work Scheme & Salary Sacrifice Car Leasing scheme
- Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
- Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
- Opportunity to participate in Sharesave and Buy as You Earn share schemes

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