Ecommerce Executive

5 months ago

Hatfield, United Kingdom Ocado Retail Full time

**Vacancy No**
- VN572

**Job Type**
- Fixed Term

**Location**
- Hatfield

**Job Details**

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**.

We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.

**Location: Hatfield, Hertfordshire**
**Application Closing Date: Wednesday 5th June**
**12-month Fixed Term Contract**

**Role Summary**
At Ocado Retail, the eCommerce Executive, working in conjunction with the Senior Transformation Manager & Shopper Insights Manager, has responsibility for the execution of Customer transformation workstreams, including within company-wide programmes, which have the objective of achieving business goals such as personalisation or value perception.

The role requires self-management across projects managing multiple concurrent workstreams, preparing commercial recommendations and analysing performance.

**Key Responsibilities**:

- Implementing the merchandising strategy and plans across the Ocado website and app through working collaboratively with teams across Retail and Group
- Utilising all available merchandising levers to drive our ecommerce KPIs, including conversion, making insightful trade-offs and prioritisation decisions on how best to optimise.
- Scoping, manipulating and interpreting detailed analysis, reporting and research to effectively track KPI performance, optimise onsite customer journeys, and support improvement and iteration of merchandising decisions.
- Reviewing and testing new e-commerce features and functionality delivery, ensuring they meet the requested scope and their performance demonstrates that it aligns to both customer and commercial needs.
- Delivering perfect implementation and ongoing delivery of new and innovative commercial opportunities, establishing and building relationships across the Retail team and wider Ocado business.
- Developing and sharing e-commerce best practices, processes, and guidelines to aid the transition of features and functionality to BAU teams.
- Aiding the broader eCommerce merchandising team to achieve their goals, collaboratively supporting ad-hoc requests as required.

**Desired Skills & Experience**
- Experience in e-commerce, retail, FMCG, or other growth businesses is desirable but not essential, ideally in a customer-centric function.
- Strong and regular user of Excel, Word and PowerPoint
- Passion for food or e-commerce is advantageous

**Competencies**
- Planning & Organisation - Proactive self-starter, able to multitask, prioritise, create clear and realistic plans with strong attention to detail, and adapt in line with needs of the business.
- Communication - Able to clearly communicate (both verbally and in writing) across the organisation and to our partners. Ensuring stakeholders are well informed.
- Problem solving - Able to identify and support in resolving complex issues that may arise, using data and experience to recommend the best solution. Considers the impact of decisions and recognises the need balances trade-offs between customer delight and commercial goals
- Data & Commercially driven - Highly numerate with strong analytical thinking skills.
- Results oriented - Proactive and focused on delivery of successful outcomes for the team and ORL.
- Team working - A collaborative team player, capable of working in a dynamic environment with a variety of teams. Willing to get stuck in and help out whenever needed.
- Customer focused - Displays inquisitiveness about customer motivations and human behaviour. Understands our customers, their behaviours and strives to deliver customer delight. Demonstrate Ocado Retail’s values**What We Offer You**
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

**Core Rewards**
- Annual bonus scheme - maximum opportunity dependent on the role
- 26 Days Annual Leave plus bank holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
- Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

**Health & Wellbeing**
- Private Medical Insurance
- Critical Illness
- DigiCare+
- Healthcare Cashplan
- Health Assessment
- Dental Insurance
- Eyecare Vouchers
- Digital GP
- Mental Health

**Fl

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