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Ecommerce Sales Executive

4 months ago

Hatfield, United Kingdom Ocado Retail Ltd Full time
Vacancy NameEcommerce Sales ExecutiveVacancy NoVN394Job TypePermanentLocationHatfieldJob Details

We’re Ocado Retail. We’re the people powering Ocado.com , the world’s largest online grocer, and Zoom by Ocado , our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring your best self, and Challenge what's possible .

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

Role Summary

At Ocado Retail, the Ecommerce Sales Executive, working in conjunction with the Sales Manager, has responsibility for the development and execution of Ocado Retail sales strategy workstreams. This individual will have the opportunity to be involved in a number of company-wide programmes positioned to achieve Customer team and Ocado sales growth objectives.

The role requires self-management across multiple projects and concurrent workstreams, analysing performance and helping to prepare commercial recommendations designed to accelerate sales growth, whilst continuing to exceed our customer’s expectations.

Key Responsibilities

Working with teams across Customer (Performance and Brand Marketing, Merchandising) and Trading, as well as colleagues across Ocado Retail, to ensure sales contribution from key channels and customer cohorts meet growth forecasts. Monitor and contribute to customer sales forecasts, in collaboration with analysts, considering customer behaviour and influential internal and external factors. Close collaboration and coordination with Ocado Retail and Ocado Logistics with a focus on short-term demand planning, ensuring optimum slot availability for customers and efficiency of our Marketing investment. Coordinate project plans for upcoming trading periods and seasonal moments, for example Christmas trading. Delivering against key milestones and management of project plans for workstreams within the wider customer sales strategy, with support from senior executives and managers. Scoping, manipulating and interpreting detailed analysis, reporting and research to effectively track sales KPI performance vs targets and present proposed actions, commercial recommendations and support identification of new opportunities. Buddy and train new or junior team members, as appropriate.


Desired Skills & Experience

Experience in ecommerce, retail, FMCG or other growth businesses (minimum 1-2 years), ideally in a customer-centric and/or strategic function. Strong and regular user of Excel, Word and PowerPoint and application to business modelling Minimum 2:1 degree from a good university Passion for food or ecommerce advantageous

Key Competencies

Planning & Organisation – Proactive self-starter, able to multitask, prioritise, create clear and realistic plans with strong attention to detail, and adapt in line with needs of the business. Communication – Able to clearly communicate (both verbally and in writing) across the organisation and to our partners. Ensuring stakeholders are well informed. Problem solving - Able to identify and support in resolving complex issues that may arise, using data and experience to recommend the best solution and areas for improvement. Considers the impact of decisions and recognises the need balances trade-offs between customer delight and commercial goals Data & Commercially driven - Highly numerate with strong analytical thinking skills. Results oriented - Proactive and focused on delivery of successful outcomes for the team’s objectives and ORL. Team working - A collaborative team player, capable of working in a dynamic environment with a variety of teams. Willing to get stuck in and help out whenever needed. Customer-focused – Displays inquisitiveness about customer motivations and human behaviour. Understands our customers, their behaviours and strives to deliver customer delight. Demonstrates Ocado Retail’s values
What We Offer You

We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

Annual bonus scheme - maximum opportunity dependent on the role 26 Days Annual Leave plus bank holidays Up to 7% matched pension contributions (e.g. 7% from you, 7% from us) 50% income protection 4x salary life insurance 15% Ocado.com discount 20% Marks and Spencer discount Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

Health & Wellbeing

Private Medical Insurance Critical Illness DigiCare+ Healthcare Cashplan Health Assessment Dental Insurance Eyecare Vouchers Digital GP Mental Health

Flexible Benefits

Tax-efficient electric vehicle leasing scheme Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

Free onsite parking and free shuttle service from Hatfield station Regular socials, including Town Halls and Mixers & our ORL Summer Party ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor. As part of our inclusive nature, help make change within the business and join any of our Networks


Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

Recruitment Privacy Notice
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