![Ocado Retail Ltd](https://media.trabajo.org/img/noimg.jpg)
Ecommerce Executive
1 week ago
We're Ocado Retail. We're the people powering , the world's largest online grocer, and Zoom by Ocado , our almost-as-fast-growing, same-day grocery service. As the world's biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.
We're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring your best self, and Challenge what's possible .
We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.
Location: Hatfield, Hertfordshire
Application Closing Date: Wednesday 5th June
12-month Fixed Term Contract
Role Summary
At Ocado Retail, the eCommerce Executive, working in conjunction with the Senior Transformation Manager & Shopper Insights Manager, has responsibility for the execution of Customer transformation workstreams, including within company-wide programmes, which have the objective of achieving business goals such as personalisation or value perception.
The role requires self-management across projects managing multiple concurrent workstreams, preparing commercial recommendations and analysing performance.
Key Responsibilities:
Desired Skills & Experience
Experience in e-commerce, retail, FMCG, or other growth businesses is desirable but not essential, ideally in a customer-centric function. Strong and regular user of Excel, Word and PowerPoint Passion for food or e-commerce is advantageousCompetencies
Planning & Organisation – Proactive self-starter, able to multitask, prioritise, create clear and realistic plans with strong attention to detail, and adapt in line with needs of the business. Communication – Able to clearly communicate (both verbally and in writing) across the organisation and to our partners. Ensuring stakeholders are well informed. Problem solving - Able to identify and support in resolving complex issues that may arise, using data and experience to recommend the best solution. Considers the impact of decisions and recognises the need balances trade-offs between customer delight and commercial goals Data & Commercially driven - Highly numerate with strong analytical thinking skills. Results oriented - Proactive and focused on delivery of successful outcomes for the team and ORL. Team working - A collaborative team player, capable of working in a dynamic environment with a variety of teams. Willing to get stuck in and help out whenever needed. Customer focused – Displays inquisitiveness about customer motivations and human behaviour. Understands our customers, their behaviours and strives to deliver customer delight. Demonstrate Ocado Retail's values What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they're now available to easily learn about using our new platform 'Pick 'n' Mix'. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.
Core Rewards
Annual bonus scheme - maximum opportunity dependent on the role 26 Days Annual Leave plus bank holidays Up to 7% matched pension contributions (e.g. 7% from you, 7% from us) 50% income protection 4x salary life insurance 15% discount 20% Marks and Spencer discount Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)Health & Wellbeing
Private Medical Insurance Critical Illness DigiCare+ Healthcare Cashplan Health Assessment Dental Insurance Eyecare Vouchers Digital GP Mental HealthFlexible Benefits
Tax-efficient electric vehicle leasing scheme Access to a retail discount platform, providing discounts and cashbackOn-site at Apollo
Free onsite parking and free shuttle service from Hatfield station Regular socials, including Town Halls and Mixers & our ORL Summer Party 'The Fig' (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor. As part of our inclusive nature, help make change within the business and join any of our NetworksTravel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver 'Apollo Court' as the shuttle also drops at Ocado Groups Head Office
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.
A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It's a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status
Recruitment Privacy Notice
Ocado Retail Limited will process and store your personal information in accordance with our.
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