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Ecommerce Executive

4 months ago

Hatfield, United Kingdom Ocado Retail Full time

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious, Bring your best self and Challenge what's possible**. We’re growing fast, and we’re looking for like-minded people to join us for the next step of this.

**We are looking for an Ecommerce Executive (Supplier Funded Content) to join us on a permanent contract.**

**Key Accountabilities**:

- External account management_
- Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required. Onboarding new suppliers, Trading Managers and Assistants, and Merchandising team members.
- Be aware of any related media in the supplier’s media plan, eg. Shop-in-shops.
- Internal account management_
- Communicate daily status to Supplier Content Design Team Lead, and relevant business partners where required.
- Identify and escalate issues where required.
- Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time.
- Liaise with the Merchandising team to deliver completed assets on time.
- Workload management_
- Set up and manage processes for each promo period.
- Anticipate workload/resource requirements and plan accordingly. Produce reports to track efficiency. Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time.
- Continuously improve the process.
- Quality control_
- Design_
- Create internal banners, understand brand guidelines, and optimise media within set guidelines.
- Stream management_
- Manage the delivery of the day-to-day output of their dedicated area.
- Using Insights data, report on the effectiveness of each area post promo.
- Be an agent for change in your area, developing, self-evaluating, and enhancing processes, whilst also acting as the promoter of your stream.
- Strategy_
- Thinking within Workstream - how owned plans & actions affect others in the same workstream, how plans & actions of workstream team members affect owned plans and collaboration opportunities within the same workstream
- Collaboration
- Actively looking for opportunities to improve owned areas, and to collaborate within workstream (e.g. Digital & CRM)

**Day-to-day duties include**:

- Update guidelines and supporting content for internal and external parties where required.
- Correct or feedback to suppliers as required.
- Upload all banners into Scribe.
- Code HTML banners where required.
- Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time.
- Liaise with the Merchandising team to deliver completed assets on time.
- Proactively communicate workload status to business partners.
- Develop and maintain positive relationships with all stakeholders.
- Set up the SFC sheet
- Create NSTs
- Brief suppliers
- Download media
- Process late media
- Optimise banners
- Check banners
- Check missing media/promotions
- Map categories
- Add content (search / category)
- Onboard suppliers.

**Skills, Experience, and Qualifications**:

- Good Project Management or Account Management
- Good attention to detail
- Commercial awareness
- Ability to multitask and prioritise workloads in fast-paced environments
- Good verbal and written communication skills
- Adobe CC - Photoshop
- MS Excel
- CMS expertise
- HTML
- Tableau

**What We Offer You**

At Ocado, we value our employees and want to ensure you are rewarded for your contribution through competitive salaries and fantastic benefits including:

- Hybrid working (2-3 days in the office a week)
- Free onsite parking and free shuttle service from Hatfield station
- Regular socials
- 26 Days Annual Leave plus bank holidays
- 15% Ocado discount and 20% Marks and Spencer discount
- Private Medical insurance
- Income Protection & Life Assurance
- Enhanced Pension Scheme (with 7% matching)
- Exciting company benefits through Reward Gateway

**A little bit more about us**
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.

**Equal Opportunity Employer**
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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**Job Type**: Permanent