Ecommerce Transformation Assistant

4 months ago

Hatfield, United Kingdom Ocado Retail Full time

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow. We're excited that you are going to join us on the journey, so welcome to the team

**The Role/Profile**
- At Ocado Retail, the eCommerce Transformation Assistant, working in conjunction with the Senior eCommerce Transformation Executive, has responsibility for supporting the execution of Customer transformation workstreams, including within company-wide programmes, which have the objective of achieving business goals such as personalisation or value perception.
- The role requires self-management across project managing multiple concurrent priorities, with strong organisational skills and keen attention to detail.

**Key Responsibilities**:

- Supporting the Senior eCommerce Transformation Executive to enable perfect implementation and on-going delivery of new and innovative commercial opportunities, you will work closely alongside digital dev, marketing, merchandising and creative teams
- Supporting the on-going development of our trading calendar across events and promotions on-site, working closely with our creative and merchandising teams
- Reviewing and testing eCommerce features and functionality delivery, ensuring they meet the requested scope and supporting with understanding that their performance demonstrates that it aligns to both customer and commercial needs, working alongside the business Transformation Team and customer experience
- Assisting the development and documentation of best practices, processes and guidelines to support transition of features and functionality to BAU teams
- Helping with scoping, manipulating and interpreting analysis, reporting and research to effectively track KPI performance across owned areas, helping to identify opportunities to improve customer experience
- Aiding the broader eCommerce team to achieve their goals, supporting ad-hoc requests as required such as review monitoring

**Desired Skills and Experience**
- Previous experience working in Ecommerce desirable though not essential
- Minimum 2:1 degree
- Strong analytical skills
- Stakeholder management skills
- Good IT skills across Microsoft Suite (Excel, PowerPoint, Word), PC literate and comfortable with learning new systems
- Experience in working to deadlines, highly organised, flexible and dynamic

**Competencies**
- _Planning & Organisation - _Proactive self-starter with the ability to effectively balance their time and manage competing priorities
- _ Communication_ - Strong relationship management skills with multiple teams, able to clearly communicate with different stakeholders and support in developing presentations
- _ Problem solving _- Able to identify and support in resolving issues that may arise, using experience to determine the best solution considering the impact of decisions. Good understanding of commercial, logístical and technical challenges. Proactive in providing improvements to ways of working.
- _ Data & Commercially driven _- Highly numerate with strong analytical thinking skills.
- _ Results oriented - _Proactive and focused on delivery of successful outcomes for the team and ORL.
- _ Team working - _A collaborative team player, capable of working in a dynamic environment, who’s willing to get stuck in and help out whenever needed.
- _ Customer focused - _Displays inquisitiveness about customer motivations and human behaviour. Understands our customers, their behaviours and strives to deliver customer delight.
- Demonstrate Ocado Retail’s values

**What We Offer You**

At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits.

**Core Rewards**
- 26 Days Annual Leave plus bank holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
- Hybrid Working (2-3 days a week connecting, collaborating, and learning together without colleagues)

**Health & Wellbeing**
- Private Medical Insurance
- Critical Illness
- DigiCare+
- Healthcare Cashplan
- Health Assessment
- Dental Insurance
- Eyecare Vouchers
- Digital GP
- Mental Health

**Flexible Benefits**
- Tax-efficient electric vehicle leasing scheme
- Access to a retail discount platform, providing discounts and cashback

**On-site at Apollo**
- Free onsite parking and free shuttle service from Hatfield station
- Regular socials, including Town Halls and Mixers & our ORL Summer Party
- ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (wi

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