Ecommerce Trading Assistant

6 months ago

Hatfield, United Kingdom Ocado Retail Full time

**Vacancy No**
- VN534

**Job Type**
- Fixed Term

**Location**
- Hatfield

**Job Details**

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**.

We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

**The Role/Profile**

Events are a key part of our customer offering and this role will support the team in delivering an effective and engaging events programme that drives customer loyalty and sales.

**Key Responsibilities**
- Ensure new and existing products are tagged into the appropriate aisles, using our CMS.
- Monitor and Support with our ‘Spotted a Mistake’ reports to capture and allocate out any site issues spotted by customers.
- Support the wider ecommerce team with various projects testing and site optimisations as and when required.
- Work closely with the Ecom team to create strong event and media banners in line with our brand values.
- Collaborate and build strong cross-functional relationships

**Key skills**
- Regularly communicate to Ocado Retail teams about event performance and opportunities to improve performance
- Communication - able to clearly communicate at all levels (both verbally and in writing) across the organisation, recognising individual styles and adapting accordingly. Customer focused
- Results orientated - Proactive and focused on delivery of successful outcomes for the team and ORL.
- Team working - able to work collaboratively with a wide range of departments and specialists, tailoring their approach to get the best out of working relationships.
- Problem solving - able to identify the issues and use data, insights and experience to determine the best solution. Considers the impact of decisions and recognises the need balances trade-offs between customer delight and commercial goals
- Analytical -able to identify and define problems, extract key information from data and develop workable solutions.
- **Knowledge, Skills & Experience**
- Customer first mindset.
- Excellent attention to detail.
- Good communication skills.
- Highly organised.
- A flexible team player.
- Good Microsoft office skills

**What We Offer You**
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

**Core Rewards**
- Annual bonus scheme - maximum opportunity dependent on the role
- 26 Days Annual Leave plus bank holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
- Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

**Health & Wellbeing**
- Private Medical Insurance
- Critical Illness
- DigiCare+
- Healthcare Cashplan
- Health Assessment
- Dental Insurance
- Eyecare Vouchers
- Digital GP
- Mental Health

**Flexible Benefits**
- Tax-efficient electric vehicle leasing scheme
- Access to a retail discount platform, providing discounts and cashback

**On-site at Apollo**
- Free onsite parking and free shuttle service from Hatfield station
- Regular socials, including Town Halls and Mixers & our ORL Summer Party
- ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
- As part of our inclusive nature, help make change within the business and join any of our Networks

**Travel to Apollo**

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Group Head Office

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train**: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

**A little bit more about us**

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

**Equal Opportunity Employer**

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are

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