Complaints Administrator

3 weeks ago

London, United Kingdom Wates Full time

Here at Wates, we have an exciting opportunity for a Complaints Administrator to join our Living Space Responsive Maintenance team. Ideally you will be based near to Brixton as this is where the office is however, we can offer hybrid working for this role.  

As a complaints administrator you will be responsible for the full administration process and provide on-going customer support for the team and tenants. 

Key Accountabilities will include: 

  • Being the first point of contact for residents/the client and being able to provide them with resolutions to their issues. 

  • Booking in repairs for engineers/trades people 

  • On-going management and development of multiple project trackers. 

  • Frequent contact with site management to ensure project trackers represent current job status. 

  • Create and maintain various data streams on in-house systems and databases. 

  • First line support for enquires and complaints. 

  • Overall administration duties as required by the contract. 


We are looking for a complaints administrator who is a confident communicator, computer literate with experience in Excel and trackers. Experience working in construction/social housing or maintenance is preferred but not essential. Experience in complaints, planning, logistics etc would also be advantageous.  

To be successful in this role you will be a team player who can manage their own workload, has a good attention to detail and most of all have a ‘can do’ attitude. 

What we offer: 

  • Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team 

  • Extensive corporate benefits including, Pension, Health and Wellness programme,  

  • Excellent range of learning and development activity to support your career progression. 

  • Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. 


A bit about us: 

Wates Group is one of the largest and most successful family-owned private construction, development and property services companies in the UK. 

Within the Group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements. 

As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. 

Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do. 

The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us.  Wates Group are a responsible and inclusive employer and are proud to have been recognized for this through accolades including C2E (Committed to Equality) and Investors in People (Gold). 


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