Complaints Administrator
1 month ago
Here at Wates, we have an exciting opportunity for a Complaints Administrator to join our Living Space Responsive Maintenance team. Ideally you will be based near to Brixton as this is where the office is however, we can offer hybrid working for this role.
As a complaints administrator you will be responsible for the full administration process and provide on-going customer support for the team and tenants.
Key Accountabilities will include:
Being the first point of contact for residents/the client and being able to provide them with resolutions to their issues.
Booking in repairs for engineers/trades people
On-going management and development of multiple project trackers.
Frequent contact with site management to ensure project trackers represent current job status.
Create and maintain various data streams on in-house systems and databases.
First line support for enquires and complaints.
Overall administration duties as required by the contract.
We are looking for a complaints administrator who is a confident communicator, computer literate with experience in Excel and trackers. Experience working in construction/social housing or maintenance is preferred but not essential. Experience in complaints, planning, logistics etc would also be advantageous.
To be successful in this role you will be a team player who can manage their own workload, has a good attention to detail and most of all have a ‘can do’ attitude.
What we offer:
Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team
Extensive corporate benefits including, Pension, Health and Wellness programme,
Excellent range of learning and development activity to support your career progression.
Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.
A bit about us:
Wates Group is one of the largest and most successful family-owned private construction, development and property services companies in the UK.
Within the Group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements.
As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.
Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do.
The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us. Wates Group are a responsible and inclusive employer and are proud to have been recognized for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).
-
Complaints Administrator
5 months ago
London, United Kingdom North West London Integrated Care Board Full timeThe Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...
-
Complaints Administrator
5 months ago
London, United Kingdom The Hyde Group Full time**London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...
-
Complaints Administrative Officer
5 months ago
London, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...
-
Administrative Officer
5 months ago
London, United Kingdom Deekay Technical Full timeMust have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...
-
Complaints Administrator
5 months ago
London, United Kingdom marshmallow Full time**Our mission**: Definitely not a sweet shop. We're the tech company making insurance more accessible and more affordable for as many people as possible. We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we’re just getting started. Over the next 2...
-
Complaints Administrator
4 weeks ago
North West London, United Kingdom CV-Library Full timeAbout Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...
-
Complaints Administrator
2 weeks ago
North West London, United Kingdom Invision Group Full timeAbout Us:We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents.Position Overview:We are seeking a proactive and confident Complaints Administrator to join our team...
-
Complaints Administrative Assistant
5 months ago
London, United Kingdom CareFirst Recruitment LTD Full time**Care First Recruitment are currently recruiting for a Complaints Administrative Assistant for various London Local Authorities.** The Complaints Administrative Assistant is responsible for supporting customers complaints and statutory enquiry services including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset...
-
Quality and Complaints Administrator
6 months ago
London, United Kingdom Fortius Full time**Job Title** Quality and Complaints Administrator**: **Department** Quality **Line Manager** Head of Quality and Risk **Location** Any Fortius Site **Contract type** Full time, permanent **Salary** £26,000 We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone...
-
Administrator - Financial Complaints
4 weeks ago
North West London, United Kingdom Invision Group Full timeWe are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. We are seeking a proactive and confident Complaints Administrator to join our team in Northwest London. You...
-
Complaints Administrator
4 weeks ago
North West London, United Kingdom Invision Group Full timeAbout Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...
-
Quality Assurance Complaints Administrator
5 months ago
London, United Kingdom Lidl Full timeSummary £27,500* - £37,400* per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints...
-
Complaints Officer
6 months ago
London, United Kingdom Ritz Farringdon Full timeOur aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...
-
Complaints Officer
6 months ago
London, United Kingdom The Maple Hotel Full timeOur aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...
-
Complaints Coordinator
3 weeks ago
London, Greater London, United Kingdom Wates Full timeKey Responsibilities:We are seeking a highly organized Complaints Administrator to join our Living Space Responsive Maintenance team. As a Complaints Administrator, you will be responsible for providing excellent customer service and administrative support to the team and tenants.Accountabilities:Manage customer inquiries and resolve issues in a timely and...
-
Complaints & Resolution Administrator
6 months ago
London, United Kingdom A2Dominion Housing Group Ltd. Full time**Customer and Resolution Assistant** **Salary: £26,666** **Type: 12-month FTC, Full time (35 hours per week)** **Location: Ealing based with hybrid working** **About us** We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern...
-
Complaints Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom Sellick Partnership Full time £18Complaints Coordinator RoleFull time, 37 hours per week£18.00 per hourTemporary ongoing contractHybrid working is available (1 day per week in office)Sellick Partnership are seeking a dedicated Complaints Coordinator to join our team. This role focuses on managing customer complaints through investigation and resolution.Daily Responsibilities:Investigate...
-
Complaints Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom The London Clinic Full timeRole OverviewThe Complaints Officer will be responsible for managing the administration of all complaints, feedback, and comments across The London Clinic. This includes ensuring all enquiries are acknowledged and responded to within the required timeframes and in-line with Independent Sector Complaints Adjudication Service (ISCAS) code of best practice.Key...
-
Complaints Resolution Specialist
4 weeks ago
West End of London, Greater London, United Kingdom The State Hospital Full timeJob SummaryThe State Hospital is seeking a highly organized and detail-oriented individual to support the Complaints Manager in providing comprehensive support in line with the Complaints Handling Policy. The successful candidate will contribute to the smooth running of the administrative functions of the team, utilizing data to provide reporting for formal...
-
Complaints Coordinator
7 months ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation to recruit Complaints Coordinator's to join them on a Permanent and Part Time Basis. We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain...