Quality and Complaints Administrator

6 months ago


London, United Kingdom Fortius Full time

**Job Title** Quality and Complaints Administrator**:
**Department** Quality

**Line Manager** Head of Quality and Risk

**Location** Any Fortius Site

**Contract type** Full time, permanent

**Salary** £26,000

We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone and report to the Head of Quality and Risk.

**Principal Accountabilities**:

- Plan and organise meetings as requested and arrange schedules of meetings for recurring events
- Manage complaint process and draft response’s following the ISCAS Code of practice
- Assist with all Quality housekeeping administration duties, keeping KPI’s and trackers up to date
- Support team members in duties where applicable
- Run reports as required in areas of compliance
- Help with the administration of incidents and complaints
- Any other duties as deemed necessary by Head of Quality & Risk

**Equality & Diversity**

All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.

**Health & Safety**

All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.

**Infection Control**

It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.

**Quality Governance**

All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.

Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.

**Values**:
All Fortius staff are expected to display and aspire to the Fortius Values.

**Making it Happen**

Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient journey.

**Stronger Together**

Work in partnership with the multi -disciplinary team to challenge and influence clinical and managerial decision making.

**Personalised Service**

Deliver a patient centred service, provide patients with information regarding their care and treatment.

***:
**Person Specification**

**Essential**

Computer Literate

Attention to detail

Good report writing skills

Good communication

**Desirable**

University Degree

Experience of complaints management



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