Quality and Complaints Administrator

7 months ago


London, United Kingdom Fortius Full time

**Job Title** Quality and Complaints Administrator**:
**Department** Quality

**Line Manager** Head of Quality and Risk

**Location** Any Fortius Site

**Contract type** Full time, permanent

**Salary** £26,000

We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone and report to the Head of Quality and Risk.

**Principal Accountabilities**:

- Plan and organise meetings as requested and arrange schedules of meetings for recurring events
- Manage complaint process and draft response’s following the ISCAS Code of practice
- Assist with all Quality housekeeping administration duties, keeping KPI’s and trackers up to date
- Support team members in duties where applicable
- Run reports as required in areas of compliance
- Help with the administration of incidents and complaints
- Any other duties as deemed necessary by Head of Quality & Risk

**Equality & Diversity**

All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.

**Health & Safety**

All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.

**Infection Control**

It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.

**Quality Governance**

All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.

Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.

**Values**:
All Fortius staff are expected to display and aspire to the Fortius Values.

**Making it Happen**

Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient journey.

**Stronger Together**

Work in partnership with the multi -disciplinary team to challenge and influence clinical and managerial decision making.

**Personalised Service**

Deliver a patient centred service, provide patients with information regarding their care and treatment.

***:
**Person Specification**

**Essential**

Computer Literate

Attention to detail

Good report writing skills

Good communication

**Desirable**

University Degree

Experience of complaints management



  • London, United Kingdom Barnet and Chase Farm Hospitals Full time

    **Main duties of the job**: We are looking for a complaints administrator to support the corporate complaints manager and the complaints process for the Royal Free Hospital site. You will be responsible for ensuring that new complaints and concerns are registered on Datix (departmental database), appropriate paperwork for the complaints received is...


  • London, United Kingdom Lidl Full time

    Summary £27,500* - £37,400* per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints...


  • London, United Kingdom The Hyde Group Full time

    **London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...


  • London, United Kingdom Barchester Healthcare Full time

    An exciting opportunity for a Customer Complaints Administrator to join the Barchester family on a FTC for 12 months. Offering a hybrid working environment, office based in Finsbury Square, London and working from home. The Customer Complaints Administrator is a key member of the Complaints Team working within the Customer Experience function to support...


  • London, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...

  • Administrative Officer

    6 months ago


    London, United Kingdom Deekay Technical Full time

    Must have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...


  • London, United Kingdom CareFirst Recruitment LTD Full time

    **Care First Recruitment are currently recruiting for a Complaints Administrative Assistant for various London Local Authorities.** The Complaints Administrative Assistant is responsible for supporting customers complaints and statutory enquiry services including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset...


  • London, United Kingdom Loans 2 Go Full time

    **Company**: Loans 2 Go Ltd **Role**: Customer Satisfaction Administrator **Salary**: up to £27,000 **Start Date**: Immediately **Duration**:Permanent **Working Style: A hybrid** Working Scheme available whereby eligible employees will be working from their UK homes and the office as and when requested to do so - as per the business needs. **Company...


  • London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full time

    Job Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Are you comfortable talking to people who are emotionally distressed or angry? We are seeking to recruit and PALS and Complaints officer to join our PALS and Complaints team. The successful applicant...

  • Complaints Officer

    24 hours ago


    London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a rolling temporary contract based in London. There are a number of Complaints Officer positions available. **Duties**: As Complaints Officer, deliver a fantastic experience to customer who may have made a complaint by leading on complaints resolution from...


  • London, United Kingdom Royal Free London NHS Foundation Trust Full time

    Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. We are looking for a complaints administrator to support the corporate complaints manager and the complaints process for the Royal Free Hospital site. You will be responsible for ensuring that new complaints and concerns are...

  • Complaints Officer

    7 months ago


    London, United Kingdom The Maple Hotel Full time

    Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

  • Complaints Officer

    7 months ago


    London, United Kingdom Ritz Farringdon Full time

    Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...


  • London, United Kingdom Tate Full time

    **Financial Services Complaint Handler** **Remote** **Contract until the 31st of Jan** **£15.62 per hour** **Accountabilities** - The Complaint Handler will provide an accurate and efficient service for customers by delivering an excellent complaint handling service. - Provide a friendly and professional service also ensuring associated administration is...


  • London, United Kingdom Royal Free London NHS Foundation Trust Full time

    The Royal Free London NHS Foundation Trust mission is to provide world class care and expertise. We are dedicated to delivering high quality care for our patients. Our ambition and intention for quality “Is to be the best we can possibly be”. We have an exciting opportunity for a highly motivated individual with knowledge and experience of working in a...

  • Complaints Officer

    9 months ago


    London, United Kingdom Venn Group Full time

    **New Opportunity - Complaints Officer** Venn Group is working with an NHS organisation to recruit for a Complaints Officer. The successful post holder will be responsible for ensuring the delivery of a quality complaints and concerns service for the Trust. **Duties**: - Call handling complaints as the first point of contact for the department - Ensure...


  • London, United Kingdom Plastexe limited Full time

    Complaints & Enquiries Officer (Immediate Start) A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council...

  • Complaints Officer

    10 hours ago


    London, United Kingdom Novax Recruitment Full time

    We are looking for a professional Complaints Officer to fill a role in Redbridge. Complaints Officer From: £15.50 p/h Contract: 18 hours per week Location: Redbridge Full Job Description We are looking for a professional Complaints Officer to fill a role in Redbridge. Roles and responsibilities: - Working with services to investigate and respond to...

  • Complaints Officer

    7 months ago


    London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working alongside our client, a Housing Association, who are looking to recruit an experienced Complaints Officer to join their team based in the London area. **JOB DETAILS** - PAY RATE: £24.73 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: London **JOB SUMMARY** A key role within the Policy and...