Complaints Administrative Assistant

5 months ago

London, United Kingdom CareFirst Recruitment LTD Full time

**Care First Recruitment are currently recruiting for a Complaints Administrative Assistant for various London Local Authorities.**

The Complaints Administrative Assistant is responsible for supporting customers complaints and statutory enquiry services including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement Officer.

Hours per week
- 35 hours

**Main duties of a Complaints Administrative Assistant**
- Record/ log all representations in the form of complaints, MP and Member enquiries, on behalf of Asset Management, in line with Departmental and Corporate procedures.
- Draft responses to complaints
- Draft responses to MP / Councillor & General Enquiries using information obtained from staff / IT systems.
- Investigate, co-ordinate and improve responses. Also ensuring they are sent in a
- timely manner to a high level of service.
- Report any potential problem areas identified to the Asset Management Service Improvement Assistant
- Aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures.
- A minimum of 1 year of Local Authority experience
- Experience dealing with customer complaints
- Great organisation skills
- Very good levels of Literacy
- Able to understand and follow instructions & policies
- Able to use initiative
- Good written/verbal communication skills
- Able to work as part of a team
- A non-discriminatory approach

Hourly rate depending on experience and the L/A, range: £14 to £18 p/hr

**For most roles you will need either a Basic or and Enhanced DBS (checks by the Disclosure and Barring Service)**

**Job Type**: Temporary contract
Contract length: 3-6 months

**Salary**: £14.00-£18.00 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English with excellent proficiency (required)

Licence/Certification:

- Basic or Enhanced DBS certificate (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- London (required)

Work Location: In person

Reference ID: Complaints Administrative Assistant (for L/As)

  • Complaints Administrator

    5 months ago

    London, United Kingdom The Hyde Group Full time

    **London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...

  • Complaints Administrator

    5 months ago

    London, United Kingdom Service Care Full time

    **Job Title: Complaints Administrator** **Work Pattern: 35 Hours a week** **Contract: Asap start** **Location: NW1 0DL** **Pay Rate: £20 p/h Umbrella** Service Care Solutions are looking for a Complaints Administrator on behalf of our client in Camden. You will work closely with the customer experience coordinator team to resolve customer complaints and...

  • Complaints Administrator

    5 months ago

    London, United Kingdom North West London Integrated Care Board Full time

    The Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...

  • Complaints Administrator

    4 weeks ago

    London, Greater London, United Kingdom Wates Full time

    Complaints Administrator OpportunityWe are seeking a skilled Complaints Administrator to join our Living Space Responsive Maintenance team at Wates. As a key member of our team, you will be responsible for the full administration process and provide ongoing customer support.Key Responsibilities:Manage and develop multiple project trackers to ensure accurate...

  • Complaints Administrator

    4 weeks ago

    London, Greater London, United Kingdom Wates Full time

    Complaints Administrator OpportunityWe are seeking a skilled Complaints Administrator to join our Living Space Responsive Maintenance team at Wates. As a key member of our team, you will be responsible for the full administration process and provide ongoing customer support.Key Responsibilities:Manage and develop multiple project trackers to ensure accurate...

  • Complaints Administrative Officer

    5 months ago

    London, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...

  • Complaints Administrator

    3 weeks ago

    London, United Kingdom Wates Full time

    Here at Wates, we have an exciting opportunity for a Complaints Administrator to join our Living Space Responsive Maintenance team. Ideally you will be based near to Brixton as this is where the office is however, we can offer hybrid working for this role.  As a complaints administrator you will be responsible for the full administration process and...

  • Administrative Officer

    5 months ago

    London, United Kingdom Deekay Technical Full time

    Must have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...

  • Quality and Complaints Administrator

    5 months ago

    London, United Kingdom Fortius Full time

    **Job Title** Quality and Complaints Administrator**: **Department** Quality **Line Manager** Head of Quality and Risk **Location** Any Fortius Site **Contract type** Full time, permanent **Salary** £26,000 We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone...

  • Complaints Administrator

    5 months ago

    London, United Kingdom marshmallow Full time

    **Our mission**: Definitely not a sweet shop. We're the tech company making insurance more accessible and more affordable for as many people as possible. We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we’re just getting started. Over the next 2...

  • Complaints Administrator

    4 weeks ago

    North West London, United Kingdom CV-Library Full time

    About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...

  • Complaints Administrator

    3 weeks ago

    North West London, United Kingdom CV-Library Full time

    About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...

  • Complaints Administrator

    4 days ago

    North West London, United Kingdom Invision Group Full time

    About Us:We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents.Position Overview:We are seeking a proactive and confident Complaints Administrator to join our team...

  • Administrator - Financial Complaints

    3 weeks ago

    North West London, United Kingdom Invision Group Full time

    We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. We are seeking a proactive and confident Complaints Administrator to join our team in Northwest London. You...

  • Complaints Assistant

    5 months ago

    London, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are working to recruit a **Complaints Assistant** **PART TIME - Monday to Wednesday** **Rate - £15.10 to £17.38 per hour** **6+ Month ongoing contract** The Customer Solutions Assistant will be responsible for providing customer focused support to the Customer Solutions Team. The Customer Solutions Assistant will be responsible to...

  • Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Complaints Administrator

    3 weeks ago

    North West London, United Kingdom Invision Group Full time

    About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...

  • Complaints Officer

    1 month ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Complaints Officer

    1 month ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...