Pals and Complaints Officer

The Complaints and PALS Department operates in a very busy and politically sensitive environment, to tight deadline, serving a range of audiences, including staff, service users, carers/relatives, members of the public, local partners, commissioners, health service regulators and other organisations. In an important role within the Department, the Assistant...

Based at Chelsea Site Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Do you have a calm disposition and are you comfortable talking to people who are emotionally distressed or angry and able to support them in achieving a resolution to their...

The PALS Officer will be the first point of contact for service users and their family members to put forward queries or concerns about the treatment and care we provide, or when they need advice and don't know where to turn. The department operates in a very busy and politically sensitive environment, to tight deadlines, serving a range of audiences. In...

Job SummaryWe are seeking an experienced and skilled individual to lead our PALS and Complaints team. The successful candidate will be responsible for managing a Divisional PALS and complaints portfolio and officers within the team.Key ResponsibilitiesManage a Divisional PALS and complaints portfolio and officers within the team.Work closely with colleagues...

The Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...

A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

**New Opportunity - Complaints Officer** Venn Group is working with an NHS organisation to recruit for a Complaints Officer. The successful post holder will be responsible for ensuring the delivery of a quality complaints and concerns service for the Trust. **Duties**: - Call handling complaints as the first point of contact for the department - Ensure...

About the RoleWe are seeking an experienced and skilled individual to manage our PALS and Complaints team. The successful candidate will be responsible for leading a team of officers and managing a portfolio of complaints and patient experience initiatives.Key ResponsibilitiesManage a team of officers to provide high-quality guidance and support to divisions...

Job SummaryWe are seeking an experienced and skilled individual to lead our Patient Advice and Liaison Service (PALS) and Complaints team. The successful candidate will be responsible for managing a portfolio of complaints and providing guidance and support to divisions on resolving and responding to PALS concerns.The ideal candidate will have a strong...

**Job Title**: Complaints Officer **Start Date**: ASAP **Location**:Hybrid in Maidstone, Kent **Pay**:£14 - £16 Per hour DOE **End Date**: Rolling 3-month placement **Working Pattern**: 7.5 hours, 5 days a week (Flexible/WFH available with discussion) Are you ready to make a meaningful impact on healthcare? Join our Client's dynamic team as a...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

**Salary**: £45,000 - £55,000 + Bonus + Benefits**Location**: London**Job reference**: 151568_1689852063 Are you an experienced Complaints Handler seeking to be part of a growing Compliance team within the London Insurance Market? I am working with a Global Insurance Specialist who are seeking a Complaints Officer to join their developing Compliance...

Tempting Recruitment are working alongside our client, a Housing Association, who are looking to recruit an experienced Complaints Officer to join their team based in the London area. **JOB DETAILS** - PAY RATE: £24.73 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: London **JOB SUMMARY** A key role within the Policy and...

**Complaints Officer** **Westminster - Hybrid** **Key Responsibilities** Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents,...

**Complaints Officer** **Hackney** **Temporary Contract** This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report...

Job summaryWe are looking for a Complaints Officer to join the Regulatory team and manage a portfolio of complaints and enquiries, supporting the OEP�s regulatory function to assess and investigate allegations of non-compliance with environmental law.�The Office for Environmental Protection (the OEP) mission is to protect and recover the environment....

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in **Barnet **who are looking to appoint a **Complaints Officer **for the 3 months ongoing, at the rate of £25.17 per hour umbrella Job responsibilities Key accountabilities/duties/responsibilities: Advise, promote and...

**Role: Property Services Complaints Officer** **Location: Camden - Hybrid** **Hours: 35 per week Mon-Fri** **Salary: Up to £32k pa** **Duties and responsibilities include but are not limited to**: - Proactively manage your own caseload of complaints. - Adhere to internal stage 1 complaints processes. - Liaise with all relevant colleagues across the...

**Complaints Officer - Benefits & Housing Needs - Hackney Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Must have handled stage 1 complaints and Members Enquiries from elected politicians within the field of homelessness for Local Government. **Job Role**: -...

**Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...