Assistant Complaints and Pals Officer

In an important role within the Department, the Complaints & PALS Officer will have specialist knowledge of the NHS Complaints Regulations and assist the Head of Complaints and PALS to develop Trust policies and procedures and will be responsible for ensuring that all complaints are handled in an appropriate and timely manner and that complaints result in...

The post holder is accountable to the Deputy Director of Governance and Clinical Quality but reports to the PALS/Complaints Manger. The post holder will respond to compliments, concerns and complaints relating to services offered by Lewisham Healthcare NHS Trust. The post holder will ensure that all cases are managed in a sensitive and timely manner through...

The post holder is accountable to the Deputy Director of Governance and Clinical Quality but reports to the PALS/Complaints Manger. The post holder will respond to compliments, concerns and complaints relating to services offered by Lewisham Healthcare NHS Trust. The post holder will ensure that all cases are managed in a sensitive and timely manner through...

Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Are you comfortable talking to people who are emotionally distressed or angry? We are seeking to recruit and PALS and Complaints officer to join our PALS and Complaints team. The successful applicant...

Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Are you comfortable talking to people who are emotionally distressed or angry? We are seeking to recruit and PALS and Complaints officer to join our PALS and Complaints team. The successful applicant...

The post holder has a pivotal role in ensuring effective systems, processes and reporting for complaints management, in line with legislation and good practice are maintained and monitored. The post-holder will assist the PALS & Complaints Team in the reporting of performance, learning and handling of complaints & PALS inquires received by the Trust. The...

Based at Chelsea Site Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Do you have a calm disposition and are you comfortable talking to people who are emotionally distressed or angry and able to support them in achieving a resolution to their...

We are looking for an experienced, innovative, enthusiastic and dynamic individual to lead our Complaints and Patient Advice and Liaison Service (PALS) Team. The post holder will need to be able to demonstrate their ethos of continuous improvement and co-productions. They will take an active role of leading the team to support our operational services...

The PALS Officer will be the first point of contact for service users and their family members to put forward queries or concerns about the treatment and care we provide, or when they need advice and don't know where to turn. The department operates in a very busy and politically sensitive environment, to tight deadlines, serving a range of audiences. In...

**About us** Vital Pals is a start-up company based in London. We are professional, agile and innovative. Vital Pals offers executive companionship, wellbeing management and lifestyle assistance services to its private clients within the United Kingdom or internationally. In order to support our HW individuals and their families, we provide bespoke, caring...

Are you looking for a varied but interesting new post in the NHS? If so, then look no further. We are looking for someone who can work autonomously using their own initiative but also as part of a team to coordinate the maternity and neonates complaints. You will be approachable and be able to communicate well within the multi-disciplinary team to ensure...

Are you looking for a varied but interesting new post in the NHS? If so, then look no further. We are looking for someone who can work autonomously using their own initiative but also as part of a team to coordinate the maternity and neonates complaints. You will be approachable and be able to communicate well within the multi-disciplinary team to ensure...

The role We are looking for two experienced Complaints Officers to join our Complaints Team, responsible for handling Statutory, Corporate and Ombudsman complaints across Richmond and Wandsworth. This will be for a fixed month contract of 12 months. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from...

About Us We are looking for an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate and Ombudsman complaints across Richmond and Wandsworth. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from residents and service users in both boroughs and supporting...

A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

The Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...

Principal Complaints Officer Islington 4 mths+ contract To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented. To provide one stop resolution to customer complaints, through...

**Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Complaints Officer** London, UK Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. An understanding that the...

**Complaints Officer** **Westminster - Hybrid** **Key Responsibilities** Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents,...

MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...