Weekend Operations Manager

4 weeks ago


London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

About the Role

We are seeking an experienced and skilled individual to manage our PALS and Complaints team. The successful candidate will be responsible for leading a team of officers and managing a portfolio of complaints and patient experience initiatives.

Key Responsibilities

  • Manage a team of officers to provide high-quality guidance and support to divisions on resolving and responding to PALS concerns and complaints.
  • Develop and implement effective strategies to improve patient experience and reduce complaints.
  • Work closely with senior colleagues to resolve complex complaints and provide data to facilitate performance management.
  • Support the provision of data to facilitate the performance management of complaints.

Requirements

  • Experience managing complaints in a statutory organisation.
  • Experience of working in the NHS or other statutory organisation.
  • Experience of managing a team.
  • Experience of working with senior colleagues to resolve complex complaints.

About Us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites and award-winning clinics across North West London.



  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...


  • London, Greater London, United Kingdom The Antelope, Belgravia Full time

    Antelope BelgraviaWe are seeking a highly skilled Weekend Operations Manager to join our team in the heart of Belgravia. The successful candidate will have excellent leadership skills and experience in managing busy hospitality environments.About UsThe Antelope is a thriving pub in the centre of Belgravia, serving high-quality food and drinks to our loyal...


  • London, Greater London, United Kingdom International Arts Manager Full time

    Seeking a skilled Creative Operations Manager to oversee the administrative, logistical, and welfare aspects of artists, production, and season staff within a dynamic arts organization.Responsibilities:Coordinate the management of artists, production, and season staff to ensure a smooth operation.Line manage and support seasonal stage management...


  • London, Greater London, United Kingdom International Arts Manager Full time

    About the Role:We are seeking an experienced Arts Administration Director to join our team at International Arts Manager. As a key member of our team, you will be responsible for managing the administrative, logistical, and welfare matters of artists, production, and season staff.Main Responsibilities:Welfare Management: Oversee the welfare of performing...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...

  • Operations Manager

    1 month ago


    London, Greater London, United Kingdom International Arts Manager Full time

    Job OverviewWe are seeking a highly skilled and motivated individual to fill the role of Operations Manager - Arts and Culture at International Arts Manager. This dynamic position requires a flexible and efficient individual who is passionate about the arts and our organization's values.Key ResponsibilitiesCoordinate and manage the administrative tasks of...


  • London, Greater London, United Kingdom International Arts Manager Full time

    Key Responsibilities:As a key member of the International Arts Manager team, the successful candidate will be responsible for managing the administrative, logistical, and welfare matters of artists, production, and season staff. This will involve coordinating the management of artists, production, and season staff, ensuring the smooth operation of the...


  • London, Greater London, United Kingdom https:www.energyjobline.comsitemap Full time

    Mechanical Shift EngineerOur team is seeking a skilled Mechanical Shift Engineer to join our operations team on weekends. Key responsibilities include managing low- and high-pressure water systems, ensuring efficient and safe operations. If you have experience in mechanical engineering and are available to work weekends, please don't hesitate to contact us...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Senior Business Operations Manager to join our Product, Tech and Data team. As a key member of the leadership team, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO).The ideal candidate will have proven experience as a Business Manager or...


  • London, Greater London, United Kingdom Unique Venues of London Full time

    Job Title: Weekend Facilities and Operations OfficerUnique Venues of London is seeking a highly organized and detail-oriented Weekend Facilities and Operations Officer to join our team.About the Role:This is a key position that requires a strong understanding of health and safety, facilities management, and event operations. The successful candidate will be...

  • Business Manager

    3 weeks ago


    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global, privately-owned company that helps the world travel with ease and confidence. As a Business Manager, you will be part of the Product, Tech & Data team, supporting the Chief Product Officer and the Chief Technology and Data Officer in ensuring consistency of information between the two sides of the...


  • London, Greater London, United Kingdom International Arts Manager Full time

    Company OverviewInternational Arts Manager is a dynamic organization dedicated to delivering exceptional live performances and artistic experiences.About the RoleWe are seeking an experienced Strategic Arts Operations Coordinator to join our team. This key role will be responsible for managing administrative, logistical, and welfare matters of artists,...

  • Business Manager

    4 weeks ago


    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewCollinson is a global company dedicated to helping the world travel with ease and confidence. As a Business Manager in our Product, Tech & Data team, you will provide critical support to the Chief Product Officer and Chief Technology and Data Officer. Your role will ensure consistency of information between the two sides of the...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Key ResponsibilitiesCollaborate with cross-functional teams to drive...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Action tracking and coordination of various stakeholders to drive...


  • London, Greater London, United Kingdom First Rail Full time

    GWR, the proud custodian of Brunel's railway, is transforming the way people think about train travel. We're empowering our team to deliver a great experience for customers, revaluing rail as a relaxing, fast, efficient, and friendly mode of transportation.Role OverviewThe Operations Resource Assistant plays a key role in the Train Service Delivery &...

  • Operations Director

    4 weeks ago


    London, Greater London, United Kingdom International Arts Manager Full time

    We are seeking a highly skilled and motivated individual to fill the role of Operations Manager - Arts and Culture at International Arts Manager. This dynamic position requires a flexible and efficient individual who is passionate about the arts and our organization's values.Key ResponsibilitiesCoordinate and manage the administrative tasks of our artistic...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in empowering communities through active living. As a key member of our Leisure Operations team, you will play a vital role in driving membership numbers and creating a welcoming environment for our customers.As a manager, you will lead and coach our membership teams to deliver exceptional...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    Job OverviewWe are seeking a highly motivated and experienced Sports and Leisure Operations Manager to join our team at Places for People Group. As a key member of our operations team, you will play a critical role in driving membership numbers and delivering outstanding customer service.About the RoleThis is an exciting opportunity for a results-driven...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in empowering communities through active places and healthy people.At Leisure (Operations), we strive to create a welcoming environment that encourages customers to engage in various activities. As a key member of our team, you will play a vital role in driving membership numbers and...