Weekend Operations Manager
4 weeks ago
About the Role
We are seeking an experienced and skilled individual to manage our PALS and Complaints team. The successful candidate will be responsible for leading a team of officers and managing a portfolio of complaints and patient experience initiatives.
Key Responsibilities
- Manage a team of officers to provide high-quality guidance and support to divisions on resolving and responding to PALS concerns and complaints.
- Develop and implement effective strategies to improve patient experience and reduce complaints.
- Work closely with senior colleagues to resolve complex complaints and provide data to facilitate performance management.
- Support the provision of data to facilitate the performance management of complaints.
Requirements
- Experience managing complaints in a statutory organisation.
- Experience of working in the NHS or other statutory organisation.
- Experience of managing a team.
- Experience of working with senior colleagues to resolve complex complaints.
About Us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites and award-winning clinics across North West London.
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