Leisure Operations Manager
4 weeks ago
We are Places for People Group, a social enterprise that believes in empowering communities through active places and healthy people.
At Leisure (Operations), we strive to create a welcoming environment that encourages customers to engage in various activities. As a key member of our team, you will play a vital role in driving membership numbers and delivering exceptional customer service.
Key Responsibilities:
- Support your team in achieving outstanding levels of customer service and promoting the benefits of activity in all its forms.
- Lead and coach the membership teams to deliver the 'everyone a member' objective, ensuring they respond to all membership enquiries from prospective and current members.
- Monitor personal and team sales performance, completing reporting requirements within deadlines.
- Ensure your team uses sales tools and techniques documented in the Places Leisure Membership management manual.
Requirements:
- Experience in membership sales, ideally within a leisure/hospitality environment.
- Proven track record of leading teams and managing them to KPIs.
- Passion for health and fitness, with strong product knowledge.
- Ability to communicate Places Leisure's vision to your team and ensure a customer-first approach.
Benefits:
- We align with the Real Living Wage foundation.
- A bonus scheme for all colleagues at 2%.
- Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors.
- Flexible working options, including part-time working, shift work, and more.
- Opportunity to purchase additional annual leave.
- Access to ongoing personal learning and development.
- Access to our Company Pension scheme.
- Cashback plan for healthcare costs – up to £500 saving per year.
- Discounts of up to 50% on activities, centre shop, and cafes.
- Extra perks, including huge discounts and offers from shops, cinemas, and more.
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