Leisure Operations Manager

4 weeks ago


London, Greater London, United Kingdom Leisure (Operations) Full time

We are Places for People Group, a social enterprise that believes in empowering communities through active places and healthy people.

At Leisure (Operations), we strive to create a welcoming environment that encourages customers to engage in various activities. As a key member of our team, you will play a vital role in driving membership numbers and delivering exceptional customer service.

Key Responsibilities:

  • Support your team in achieving outstanding levels of customer service and promoting the benefits of activity in all its forms.
  • Lead and coach the membership teams to deliver the 'everyone a member' objective, ensuring they respond to all membership enquiries from prospective and current members.
  • Monitor personal and team sales performance, completing reporting requirements within deadlines.
  • Ensure your team uses sales tools and techniques documented in the Places Leisure Membership management manual.

Requirements:

  • Experience in membership sales, ideally within a leisure/hospitality environment.
  • Proven track record of leading teams and managing them to KPIs.
  • Passion for health and fitness, with strong product knowledge.
  • Ability to communicate Places Leisure's vision to your team and ensure a customer-first approach.

Benefits:

  • We align with the Real Living Wage foundation.
  • A bonus scheme for all colleagues at 2%.
  • Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors.
  • Flexible working options, including part-time working, shift work, and more.
  • Opportunity to purchase additional annual leave.
  • Access to ongoing personal learning and development.
  • Access to our Company Pension scheme.
  • Cashback plan for healthcare costs – up to £500 saving per year.
  • Discounts of up to 50% on activities, centre shop, and cafes.
  • Extra perks, including huge discounts and offers from shops, cinemas, and more.


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