Complaints Officer
4 months ago
**Complaints Officer**
**Hackney**
**Temporary Contract**
This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report writing. The post holder will also be responsible for cases that escalate to the Housing Ombudsman and ensuring timely responses and provision of information requested.
**Key Responsibilities**
Provide advice to managers across the organisation on a wide range of performance issues including target setting, data collection, benchmarking, inspection preparation, value for money assessment and quality assurance. Ensure that information collected is relevant and utilised.
Identify areas where services may need more intensive support, based on an assessment of risk, and broker support from across the Business Analysis team, and other teams across the service.
Responsible for investigating more complex complaints and identifying issues for further analysis.
Conduct investigations into sensitive and complex corporate and ombudsman complaints.
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Complaints Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
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London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
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Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
1 month ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
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Complaints Officer
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