Complaints Officer
1 day ago
We are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive outcomes for our residents.
Key Responsibilities:- Manage a caseload of complex complaints, communicating effectively with complainants and colleagues.
- Provide advice and support to colleagues on complaints procedures and ensure compliance with statutory and corporate procedures.
- Review and quality assure responses to complaints, recording and monitoring progress as required.
- Assess the most appropriate complaints process for individual cases and present reasoned options to the Statutory Complaints Manager.
- Ensure complainants and colleagues follow the appropriate complaints procedure within relevant timescales, promoting a positive culture of learning from complaints.
- A good knowledge and experience of complaint handling in a local government/health setting, particularly within the Adult and Children's Statutory remit.
- An awareness of the importance of client confidentiality and data protection.
- An awareness of the Equalities Act 2010 and the importance of providing an accessible and inclusive complaints service.
We are committed to promoting equality and diversity and developing a culture that values differences. We are proud to be a Disability Confident employer and offer a wide range of benefits designed to attract, develop, and reward our employees.
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Complaints Officer
7 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
7 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
1 week ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
1 week ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
1 week ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
1 week ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
6 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
6 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
1 week ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
1 week ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Senior Complaints Officer
1 week ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
1 week ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
6 days ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
6 days ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
6 days ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
6 days ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...