Current jobs related to Complaints Officer - London, Greater London - Richmond and Wandsworth Council

  • Complaints Officer

    1 month ago

    London, Greater London, United Kingdom Richmond and Wandsworth Council Full time

    Complaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters.Key...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and support service...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and support service...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Novax Recruitment. As a Principal Complaints Officer, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Novax Recruitment. As a Principal Complaints Officer, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Complaints Case Officer

    2 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Job Title: Complaints Case OfficerJob Summary: We are seeking a skilled Complaints Case Officer to join our team at Adecco. The successful candidate will be responsible for reviewing and responding to housing complaints, ensuring residents receive a fair and thorough review of their complaints at the point of escalating to Stage 2 of the complaints...

  • Senior Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Brackenberry Ltd. As a Senior Complaints Officer, you will be responsible for managing complex housing complaints and providing effective frontline housing information and advice services.Key Responsibilities:Act as a point of...

  • Senior Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Brackenberry Ltd. As a Senior Complaints Officer, you will be responsible for managing complex housing complaints and providing effective frontline housing information and advice services.Key Responsibilities:Act as a point of...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerWe are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our organization, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to Chief Executive Stage complaints,...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerWe are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our organization, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to Chief Executive Stage complaints,...

  • Principal Complaints Officer

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases. Your primary objective will be to ensure...

  • Complaints Resolution Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Resolution Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and...

  • Complaints Resolution Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Resolution Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and...

  • Senior Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Tower Hamlets Partnership Full time

    Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Tower Hamlets Partnership.This is an exciting opportunity to work in a dynamic and outcomes-based council, using digital innovation and partnership working to respond to the changing needs of our borough.The successful candidate will be...

  • Complaints Officer

    1 month ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Complaints Officer

    1 month ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator RoleWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide...

  • Corporate Complaints Officer

    1 month ago

    London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full time

    About the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of...

Complaints Officer

2 months ago

London, Greater London, United Kingdom Richmond and Wandsworth Council Full time
Complaints Officer Job Description

We are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive outcomes for our residents.

Key Responsibilities:
  • Manage a caseload of complex complaints, communicating effectively with complainants and colleagues.
  • Provide advice and support to colleagues on complaints procedures and ensure compliance with statutory and corporate procedures.
  • Review and quality assure responses to complaints, recording and monitoring progress as required.
  • Assess the most appropriate complaints process for individual cases and present reasoned options to the Statutory Complaints Manager.
  • Ensure complainants and colleagues follow the appropriate complaints procedure within relevant timescales, promoting a positive culture of learning from complaints.
Requirements:
  • A good knowledge and experience of complaint handling in a local government/health setting, particularly within the Adult and Children's Statutory remit.
  • An awareness of the importance of client confidentiality and data protection.
  • An awareness of the Equalities Act 2010 and the importance of providing an accessible and inclusive complaints service.

We are committed to promoting equality and diversity, developing a culture that values differences, and recognizing that employees from a variety of backgrounds bring important and positive contributions to the Council. We are proud to be a Disability Confident employer and committed to safeguarding and promoting the welfare of children and young people/vulnerable adults.

We offer a wide range of benefits designed to attract, develop, and reward our employees, including 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.