Complaints Officer

1 month ago


London, Greater London, United Kingdom Niyaa People Ltd Full time
Complaints Administrator Role

We are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd in the West Midlands. This is a great opportunity to work in a hybrid environment with easily accessible public transport links.

Key Responsibilities:
  • Manage the complaints inbox and respond to tenant enquiries in a timely manner
  • Provide updates to tenants on complaints via phone and letter
  • Liaise with teams across the business to coordinate information related to complaints
  • Update excel trackers and utilize other IT systems
Requirements:
  • Strong administrative skills and proficiency in excel
  • Ability to develop stakeholder relationships and communicate effectively with customers

If you are a motivated and organized individual with excellent communication skills, please apply directly to this advert or contact Megan for further information.


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