Principal Complaints Officer

1 month ago

London, Greater London, United Kingdom Novax Recruitment Ltd Full time
Job Title: Principal Complaints Officer

We are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our organization, you will be responsible for managing and responding to complaints in a timely and effective manner.

Key Responsibilities:
  • Manage and respond to complaints from various sources, including the Chief Executive Stage, Local Government & Social Care Ombudsman, and Housing Ombudsman.
  • Provide one-stop resolution to customer complaints through effective identification of root causes and implementation of suitable remedies.
  • Monitor the quality of contacts received via various channels, including telephone, online, email, face-to-face, and letter, to ensure continuous improvement.
  • Assist in managing Stage 1 complaints across Financial Operations and Customer Services, providing professional advice and support to other council departments and partner organizations.
Requirements:
  • Experience in a similar role, dealing with customer complaints in a public sector or government setting.
  • Understanding of Ombudsman framework and legislation.
  • Understanding of complaints management practice and procedures.
  • Ability to manage a caseload and KPIs with limited supervision.

How to Apply: Please submit your application via the contact details provided, and you will be contacted with further information about this opportunity.

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Novax Recruitment. As a Principal Complaints Officer, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Novax Recruitment. As a Principal Complaints Officer, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and support service...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and support service...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and...

  • Principal Complaints Officer

    3 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters.Key...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerNovax Recruitment Ltd is seeking a skilled Principal Complaints Officer to join their team. This is a contract role working full-time hours.The Job:We are looking for a professional with experience in managing and responding to customer complaints in a public sector/government setting. The ideal candidate will have a...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerNovax Recruitment Ltd is seeking a skilled Principal Complaints Officer to join their team. This is a contract role working full-time hours.The Job:We are looking for a professional with experience in managing and responding to customer complaints in a public sector/government setting. The ideal candidate will have a...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerWe are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our organization, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to Chief Executive Stage complaints,...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerWe are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our organization, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to Chief Executive Stage complaints,...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Principal Complaints OfficerNovax Recruitment is seeking a skilled Principal Complaints Officer to join our team. This is a contract role working full-time hours.The Job:We are looking for a professional with experience in managing and responding to customer complaints in a public sector/government setting. The ideal candidate will have a strong...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Principal Complaints OfficerNovax Recruitment is seeking a skilled Principal Complaints Officer to join our team. This is a contract role working full-time hours.The Job:We are looking for a professional with experience in managing and responding to customer complaints in a public sector/government setting. The ideal candidate will have a strong...

  • Principal Complaints Officer

    2 days ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryAs a Principal Complaints Officer with CRA GROUP LIMITED, you will be responsible for managing and responding to Chief Executive Stage complaints, ensuring timely resolution and appropriate remedies. Your role will involve providing one-stop resolution to customer complaints, identifying root causes, and promoting suitable remedies through written...

  • Principal Complaints Officer

    2 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    We are working closely with a Local Authority in London to assist with the appointment of a Principal Complaints Officer on a 3-month contract, which is highly likely to be extended at the client's discretion. Please submit your CV for immediate consideration.Rate of Pay: £265.00 - £348.00 per DayResponsibilities:To assess all types and stages of...

  • Principal Complaints Officer

    2 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases. Your primary objective will be to ensure...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely and...

  • Principal Complaints Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely and...

  • Principal Complaints Officer

    2 months ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring target timescales are met and...

  • Principal Complaints Officer

    2 months ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring target timescales are met and...