Senior Complaints Officer
2 days ago
We are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.
Job Summary:
The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for maintaining the complaints system, training officers in the use of the complaints database, and ensuring high-quality standards are met.
Key Responsibilities:
- Investigate and resolve complex complaints and enquiries in a fair and timely manner.
- Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman.
- Maintain the complaints system and ensure that complaints and enquiries are recorded within target times.
- Train officers in the use of the complaints database and ensure they meet the targets for the complaints process.
Requirements:
- Experience of investigating complex complaints and enquiries within housing.
- Ability to reach a balanced outcome when there is not enough evidence to support or disprove a complaint.
- Ability to write technical responses in lay terms to ensure they are understood.
About Us:
Novax Recruitment is a leading recruitment agency specializing in housing and property recruitment. We are committed to providing high-quality recruitment services to our clients and candidates.
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London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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London, Greater London, United Kingdom Brackenberry Full time{"title": "Senior Complaints Officer", "description": "We are working closely with a Local Authority in London to assist with the appointment of a Senior Complaints Officer on a 3-month contract, which is highly likely to be extended at the client\u2019s discretion. Key Responsibilities: \u2022 Act as a point of contact for residents wishing to raise a...
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Senior Complaints Officer
1 week ago
London, Greater London, United Kingdom Brackenberry Full time{"title": "Senior Complaints Officer", "description": "We are working closely with a Local Authority in London to assist with the appointment of a Senior Complaints Officer on a 3-month contract, which is highly likely to be extended at the client\u2019s discretion. Key Responsibilities: \u2022 Act as a point of contact for residents wishing to raise a...
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London, Greater London, United Kingdom Brackenberry Full timeWe are seeking a highly skilled Senior Complaints Officer to join our team at Brackenberry Ltd, working closely with a Local Authority in London to assist with the appointment of a Senior Complaints Officer on a 3-month contract, with a high likelihood of extension at the client's discretion.Key Responsibilities:Act as a point of contact for residents...
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Senior Complaints Officer
2 days ago
London, Greater London, United Kingdom Brackenberry Full timeWe are seeking a highly skilled Senior Complaints Officer to join our team at Brackenberry Ltd, working closely with a Local Authority in London to assist with the appointment of a Senior Complaints Officer on a 3-month contract, with a high likelihood of extension at the client's discretion.Key Responsibilities:Act as a point of contact for residents...
