Complaints Officer
1 week ago
We are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.
Key Responsibilities:- Manage a caseload of complex complaints from residents and service users, providing excellent interpersonal skills and communication.
- Provide advice and support to colleagues in all service areas regarding our complaints procedures.
- Review and quality assure responses to complaints, ensuring compliance with statutory and corporate procedures.
- Record, monitor, and report on the progress of complaints, promoting a positive culture of learning from complaints.
- Assess the most appropriate complaints process for individual cases, presenting reasoned options to the Statutory Complaints Manager.
- A good knowledge and experience of complaint handling in a local government/health setting, particularly within the Adult and Children's Statutory remit.
- An awareness of the importance of client confidentiality and data protection.
- An awareness of the Equalities Act 2010 and the importance of providing an accessible and inclusive complaints service.
We are committed to promoting equality and diversity, and we welcome applications from candidates with a range of backgrounds and experiences. We offer a wide range of benefits, including 40 days annual leave, flexible working, and a generous pension plan.
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Complaints Officer
5 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
6 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
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Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
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Senior Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Principal Complaints Officer
1 week ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and support service...
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Principal Complaints Officer
1 week ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled Principal Complaints Officer to join our team at Brackenberry Ltd. As a Principal Complaints Officer, you will be responsible for assessing and investigating complaints, providing detailed and comprehensive responses, and making recommendations to resolve matters and support service...
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Senior Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
