Administrative Officer
6 months ago
Must have housing experience
As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week.
Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.
Skills required.
1. Customer focus
2. Attention to detail
3. Strong letter writing skills
4. Task-driven approach
5. Collaborative working
Screening questions criteria
Can you provide examples of your experience in resolving complaints effectively?
How have you demonstrated your proficiency in letter writing in previous roles?
Can you discuss your experience in completing various administrative tasks related to complaint management?
How have you delivered exceptional customer service in your previous roles, particularly in handling complaints?
Can you provide a specific example where you effectively utilized your skills in complaint resolution, letter writing, administrative tasks, and customer service to achieve a positive outcome?
Rate: £17.42 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
Pay: £17.42 per hour
Expected hours: 36 per week
Schedule:
- Monday to Friday
**Experience**:
- admin/ complaints: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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