Complaints Officer
4 days ago
MMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a rolling temporary contract based in London.
There are a number of Complaints Officer positions available.
**Duties**:
As Complaints Officer, deliver a fantastic experience to customer who may have made a complaint by leading on complaints resolution from start to finish, communicating regularly with the customer throughout
Drive customer satisfaction with complaints handling and by delivering performance information and service improvements that matter most to customers
Support the team in delivering first point of contact resolution for all customer contact
Record, log and lead on the resolution issues received
Administrative escalations and housing ombudsman involvement in line with policy
Skills / Experience required:
Ensuring causes of complaints are identified and complaints allocated to those able to resolve
Speedily answering and resolving complaints
Communicating with and gathering information from departments to come to conclusions about the appropriate course of action and allow comprehensive replies
Monitoring workflows and the management of complaint data and requests and taking remedial action when standards are not being met
Providing quality assurance service before responses are sent back to complainants
Desirable:
Previous experience of working in a Complaints Officer or Service Improvement Officer role
Experience of working for a residential landlord, preferably in social housing.
Experience of improving systems
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Complaints Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
4 days ago
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Complaints Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
4 days ago
London, United Kingdom Star Lane Medical Centre Full timeThe post is of primary importance in delivering complaints management service for the organisation. The Complaints officer will be the primary contact and will be responsible to lead on the management of the organisation’s complaints service, assessing risk and ensuring the use of good judgement and early intervention in escalating areas of concern to...
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Complaints Officer
6 months ago
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Complaints Officer
2 weeks ago
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Complaints Officer
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Complaints Officer
1 day ago
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