Senior Complaints Officer
4 months ago
**Senior Complaints Officer**
**Westminster -Hyrbrid
**I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.
You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.
**Main Responsibilities**
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
Support the creation of case files for the Housing Ombudsman.
Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database.
Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements.
Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager.
Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the City Council and Housing Ombudsmen.
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Senior Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Novax Recruitment.Job Summary:The successful candidate will be responsible for managing and resolving complex complaints and enquiries from residents, Cabinet members, MPs, and the Ombudsman. They will also be responsible for...
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Senior Complaints Officer
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London, United Kingdom tower Hamlets Full timeBack **Senior Complaints Officer**: An exciting opportunity has arisen to join the Council’s Complaints Service as a Senior Complaints Officer. This role is required to ensure the compliance of the Councils’ statutory obligations under children’s, adults and public health complaints legislation as well as investigating complex corporate complaints...
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Senior Complaints Officer
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Senior Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Brackenberry Ltd. As a Senior Complaints Officer, you will be responsible for providing an effective frontline housing information and advice service, dealing proactively with complaints and enquiries, and managing complex housing...
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Senior Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Brackenberry Ltd. As a Senior Complaints Officer, you will be responsible for managing complex housing complaints and providing effective frontline housing information and advice services.Key Responsibilities:Act as a point of...
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Senior Complaints Officer
5 months ago
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1 month ago
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Senior Housing Complaints Officer
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Senior Housing Complaints OfficerWe are seeking a highly skilled and experienced Senior Housing Complaints Officer to join our team at Brackenberry Ltd. The successful candidate will be responsible for managing complex housing complaints, investigating complaints, and providing written reports and responses to complex complaints.Key...
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Senior Complaints Officer
2 months ago
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Senior Complaints Officer
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London, Greater London, United Kingdom Tower Hamlets Partnership Full time**Job Summary**The Tower Hamlets Partnership is seeking a highly skilled and experienced Senior Complaints Officer to join our team. As a Senior Complaints Officer, you will play a critical role in ensuring the compliance of our statutory obligations under children's, adults, and public health complaints legislation.**Key Responsibilities**Investigate...
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Senior Complaints Officer
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Senior Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Tower Hamlets Partnership Full timeComplaints Resolution LeadWe are seeking a highly skilled and experienced Complaints Resolution Lead to join our team at Tower Hamlets Partnership. As a key member of our Complaints Service, you will play a vital role in ensuring the compliance of our statutory obligations under children's, adults, and public health complaints legislation.Key...
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Complaints Officer
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