Senior Complaints Officer
6 days ago
**Job Summary**
The Tower Hamlets Partnership is seeking a highly skilled and experienced Senior Complaints Officer to join our team. As a Senior Complaints Officer, you will play a critical role in ensuring the compliance of our statutory obligations under children's, adults, and public health complaints legislation.
**Key Responsibilities**
- Investigate complex corporate complaints and write detailed responses to residents.
- Provide advice and guidance to residents and other stakeholders, including senior managers within all Council services.
- Lead on the completion of Ombudsman casework.
- Develop and implement effective complaints management strategies to ensure high-quality service delivery.
- Collaborate with cross-functional teams to identify and address systemic issues and areas for improvement.
**Requirements**
- Proven experience in complaints management, with a strong understanding of relevant legislation and regulations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Strong analytical and problem-solving skills, with the ability to investigate complex complaints and provide detailed responses.
- Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.
- Knowledge of electronic case management systems and ability to use them effectively.
**What We Offer**
The Tower Hamlets Partnership offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer a competitive salary and benefits package.
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