Senior Complaints Officer

6 days ago


London, Greater London, United Kingdom Tower Hamlets Partnership Full time

**Job Summary**

The Tower Hamlets Partnership is seeking a highly skilled and experienced Senior Complaints Officer to join our team. As a Senior Complaints Officer, you will play a critical role in ensuring the compliance of our statutory obligations under children's, adults, and public health complaints legislation.

**Key Responsibilities**

  • Investigate complex corporate complaints and write detailed responses to residents.
  • Provide advice and guidance to residents and other stakeholders, including senior managers within all Council services.
  • Lead on the completion of Ombudsman casework.
  • Develop and implement effective complaints management strategies to ensure high-quality service delivery.
  • Collaborate with cross-functional teams to identify and address systemic issues and areas for improvement.

**Requirements**

  • Proven experience in complaints management, with a strong understanding of relevant legislation and regulations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong analytical and problem-solving skills, with the ability to investigate complex complaints and provide detailed responses.
  • Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.
  • Knowledge of electronic case management systems and ability to use them effectively.

**What We Offer**

The Tower Hamlets Partnership offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer a competitive salary and benefits package.



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