Interim Complaints Lead
7 days ago
Job Title: Senior Complaints Lead (Housing)
Location: North London
Salary: £(Apply online only) per day
Duration: Temporary
Greenacre Recruitment Ltd is pleased to be supporting a Housing Association with their recruitment of an interim Senior Complaints Lead.
About the Role:
The ideal candidate will have experience of reviewing Stage 1 and 2 complaints.
Key Responsibilities:
- Leading in reviewing Stage 1 complaints that have turned into Stage 2
- Investigating Stage 2 complaints
- Fact finding on why complaints have escalated
- Liaising with the complaints team and the contractor
Requirements:
- Excellent knowledge of Stage 1 and 2 complaints
- Good written communicator
- Car driver
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