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Housing Association Team Lead

2 months ago

London, Greater London, United Kingdom Greenacre Recruitment Ltd Full time

Senior Complaints Lead (Housing)

Job Summary:

Greenacre Recruitment Ltd is seeking an experienced Senior Complaints Lead to support a North London based Housing Association with their interim recruitment needs.

Key Responsibilities:

  1. Lead the review of Stage 1 complaints that have escalated to Stage 2
  2. Investigate Stage 2 complaints and identify root causes
  3. Liaise with the complaints team and contractors to resolve issues

Requirements:

  1. Excellent knowledge of complaints procedures and protocols
  2. Strong written communication skills
  3. Valid car driver's license

About the Role:

This is an exciting opportunity for a seasoned complaints professional to join a reputable Housing Association in North London. As Senior Complaints Lead, you will be responsible for leading the review of escalated complaints, investigating root causes, and liaising with stakeholders to resolve issues.

What You'll Bring:

  1. Proven experience in complaints handling and management
  2. Excellent analytical and problem-solving skills
  3. Strong communication and interpersonal skills

What We Offer:

Greenacre Recruitment Ltd is a leading recruitment agency specializing in temporary and interim staffing solutions. We offer a competitive rate and a collaborative working environment.