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Senior Complaints Manager

2 months ago

London, Greater London, United Kingdom Greenacre Recruitment Ltd Full time

Job Title: Senior Complaints Lead (Housing)

Location: North London

Salary: £(Apply online only) per day

Duration: Temporary

Greenacre Recruitment Ltd is pleased to be supporting a Housing Association with their recruitment of an interim Senior Complaints Lead.

The ideal candidate will have experience of reviewing Stage 1 and 2 complaints.

Key Responsibilities:

  • Leading in reviewing Stage 1 complaints that have turned into Stage 2
  • Investigating Stage 2 complaints
  • Fact finding on why complaints have escalated
  • Liaising with the complaints team and the contractor

Requirements:

  • Excellent knowledge of Stage 1 and 2 complaints
  • Good written communicator
  • Car driver

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.