Complaints Resolution Officer
1 week ago
We are seeking a highly skilled Complaints Resolution Officer to join our team at CRA GROUP LIMITED. As a key member of our organization, you will play a vital role in ensuring residents receive a fair and thorough review of their complaints.
Key Responsibilities:- Investigate and respond to complex complaints, including Stage 2 complaints, high-profile cases, and Ombudsman cases.
- Work with services to prevent cases escalating to the Housing Ombudsman service.
- Monitor and report on performance and compliance with the Housing Ombudsman Code.
- Experience of complaints handling at a local authority.
- Experience of CRM systems for complaint handling.
- Experience in gathering information to provide to the Housing Ombudsman.
- 5 GCSEs A-C grade, including Mathematics and English, or equivalent experience in a housing social policy or related work area qualification.
- This is a full-time position, working 35 hours per week.
- This role requires a Standard DBS check.
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Complaints Resolution Officer
5 days ago
London, Greater London, United Kingdom Hyperion Partners Ltd Full timeJob SummaryHyperion Partners Ltd is seeking a highly skilled and empathetic Complaints Officer to join our team. As a Complaints Officer, you will play a crucial role in managing and resolving resident complaints, ensuring that their voices are heard and that their feedback helps shape better services.Key ResponsibilitiesComplaint Management: Receive, log,...
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Client Complaints Resolution Officer
3 weeks ago
London, Greater London, United Kingdom Tate Full timeCustomer Resolution Officer (Complaints)Hourly Rate: £13Employment Type: Temporary (3-4 months)Work Arrangement: Hybrid (1-2 days in the office weekly)Tate is collaborating with a housing organization to find a Customer Resolution Officer. If you believe you possess the necessary skills for this position, we encourage you to submit your application.Role...
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Complaints Resolution Specialist
6 days ago
London, Greater London, United Kingdom Novax Recruitment Ltd Full timeJob Summary:Novax Recruitment Ltd is seeking a skilled Complaints and Insight Officer to support our clients' complaints improvement project. The successful candidate will be responsible for ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling code.Key Responsibilities:Support the development and...
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Complaint Resolution Specialist
6 days ago
London, Greater London, United Kingdom 7IM Full timeAbout The RoleThe Compliance Advisory team at 7IM is seeking a highly skilled and experienced professional to join their team as a Complaint Resolution Specialist. This role is a key part of the team responsible for advising the company on best practices and standards in relation to general compliance matters.The successful candidate will be responsible for...
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Complaints Resolution Specialist
45 minutes ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...
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Complaint Resolution Specialist
2 days ago
London, Greater London, United Kingdom Cherry Pick People Full timeJob Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...
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Complaint Resolution Specialist
1 day ago
London, Greater London, United Kingdom Cherry Pick People Full timeJob Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...
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Complaints Resolution Specialist
2 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout Us:CREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of Natural and Mild IVF, a form of IVF that uses gentle, safer, and more affordable methods. Our team is dedicated to delivering exceptional patient care and experiences.Job Description:We are seeking a highly skilled and empathetic...
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Complaints Resolution Specialist
2 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout Us:CREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of Natural and Mild IVF, a form of IVF that uses gentle, safer, and more affordable methods. Our team is dedicated to delivering exceptional patient care and experiences.Job Description:We are seeking a highly skilled and empathetic...
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Complaints Resolution Expert
1 week ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Customer Dispute Resolution SpecialistWe are seeking a highly skilled Customer Dispute Resolution Specialist to join our team at CRA GROUP LIMITED.Key Responsibilities:Investigate and resolve customer complaints in a fair and timely manner, ensuring a high level of customer satisfaction.Conduct thorough investigations into customer complaints,...
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Complaints Resolution Expert
4 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Customer Dispute Resolution SpecialistWe are seeking a highly skilled Customer Dispute Resolution Specialist to join our team at CRA GROUP LIMITED.Key Responsibilities:Investigate and resolve customer complaints in a fair and timely manner, ensuring a high level of customer satisfaction.Conduct thorough investigations into customer complaints,...
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Complaints Resolution Partner
1 month ago
London, Greater London, United Kingdom hireful Full timeOur client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to their customers? They're looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.About the role and person:Monday – FridayPermanent...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom Edenbrook Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Handling: Manage and handle customer complaints from initial...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom Edenbrook Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Handling: Manage and handle customer complaints from initial...
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Complaint Resolution Specialist
2 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeJob Description**Job Title:** Complaint Resolution Specialist**Job Summary:** We are seeking a highly skilled Complaint Resolution Specialist to join our team at CREATE Fertility. The successful candidate will be responsible for managing and resolving patient complaints in a timely and effective manner.Key Responsibilities:Complaint Management: Manage and...
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Complaint Resolution Specialist
2 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeJob Description**Job Title:** Complaint Resolution Specialist**Job Summary:** We are seeking a highly skilled Complaint Resolution Specialist to join our team at CREATE Fertility. The successful candidate will be responsible for managing and resolving patient complaints in a timely and effective manner.Key Responsibilities:Complaint Management: Manage and...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout the RoleWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team at CREATE Fertility. As a key member of our customer service team, you will be responsible for ensuring that all patient complaints are handled efficiently and effectively.Key ResponsibilitiesCompliance Tracking: Monitor and track all formal and...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout the RoleWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team at CREATE Fertility. As a key member of our customer service team, you will be responsible for ensuring that all patient complaints are handled efficiently and effectively.Key ResponsibilitiesCompliance Tracking: Monitor and track all formal and...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly competent individual with excellent communication skills and a professional attitude to join our Quality Assurance team at CRA GROUP LIMITED.The successful candidate will be responsible for handling complaints across various disciplines, leading the development and implementation of systems and procedures to improve...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly competent individual with excellent communication skills and a professional attitude to join our Quality Assurance team at CRA GROUP LIMITED.The successful candidate will be responsible for handling complaints across various disciplines, leading the development and implementation of systems and procedures to improve...