Complaints Resolution Partner

4 weeks ago

London, Greater London, United Kingdom hireful Full time
Our client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to their customers?

They're looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.

About the role and person:
Monday – Friday
Permanent

Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers.

Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don't go to plan.

It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.

You'll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service.

This is a great opportunity to make a difference for their customers and gain exposure across the business.

What skills/behaviours do you need to be a Complaints Resolution Partner?

  • Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
  • Process driven with a passion for problemsolving and seeing issues through to resolution.
  • Strong attention to detail when liaising and processing customer complaints.
  • Strong written and verbal communication skills.
  • Stakeholder engagement and influencing skills.
  • Ability to manage workload and deliver against set timescales.
  • Strong IT skills, including MS Office.
Location

The successful candidate will be required to live within a commutable distance to their Peterborough office.

They're a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer's needs.

They'll provide you with the equipment and software that you'll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post.

Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees' development.

They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.


You'll also receive:

  • 28 days paid holiday (prorata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
  • A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
  • Option to purchase additional holiday of up to 2 of your working weeks (at manager's discretion).
  • Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.

  • Cycle to work scheme.
  • Free onsite gym
  • Free parking
Who is our client?

They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team.

They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what's right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don't delay in submitting your application.

Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email them.

Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.


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