Complaints Resolution Specialist

2 weeks ago

London, Greater London, United Kingdom The London Clinic Full time
Job Overview

We are seeking an experienced Complaints Resolution Specialist to join our Clinical Governance team at The London Clinic.

This is a band 5 role, offering a competitive salary and the opportunity to work in a leading private hospital in London.

About The London Clinic

The London Clinic is a prestigious private hospital with state-of-the-art facilities in London's medical hub. We are dedicated to delivering personalized care and treatment to our patients.

Key Responsibilities
  • Manage complaints, feedback, and comments via our risk management system
  • Ensure timely responses to inquiries in compliance with regulations
  • Support patients and visitors through responsive communication
  • Coordinate complaints investigations with the team
  • Draft responses to complaints with guidance from managers
Requirements
  • Experience in patient experience or customer service roles
  • Customer-facing experience in healthcare or hospitality preferred
  • Collaborative working skills in healthcare settings
  • Knowledge of data protection regulations and healthcare processes
  • Understanding of best practices in complaints handling

The London Clinic is committed to providing quality care to our patients, supported by our charitable status. We value diversity and welcome applicants from all backgrounds.

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